Operator Training and Simulation Program Manager

MISOs Operator Readiness & Development team equips control room operators and engineers with the advanced skills and scenario-based experience needed to perform safely reliably and confidently under both normal and abnormal grid conditions. We are seeking an Operator Training & Simulation Program Manager a key leader and practitioner responsible for designing delivering and continuously improving highâfidelity simulation training and member drills that directly support grid reliability across the MISO footprint.

About the Role:
This role is responsible for leading MISOs operator readiness simulation & drill program developing and delivering realistic training experiences that strengthen readiness for normal abnormal and emergency operating scenarios. They will partner with operations technology and industry partners to ensure simulation & drill activities support operational excellence and reliability.

Key Responsibilities:

• Facilitate simulation training and operator/member drills (4 regular annual member drills per year) for control room operators and engineers establishing a psychologically safe and operationally rigorous learning environment
• Lead the full lifecycle of simulation scenario design from needs assessment to scripting configuration testing and continuous refinement.
• Build and maintain a robust library of scenarios spanning normal operations abnormal events and emergency conditions.
• Collaborate with Operators SMEs engineering teams and system support groups to ensure operational accuracy and alignment with MISO procedures and realâworld system conditions.
• Deliver individual and teamâbased simulation sessions and largeâscale drills for operators engineers and members.
• Conduct effective preâbriefs and psychologically safe highâquality debriefs that reinforce decisionâmaking and operational excellence.
• Adjust facilitation approaches based on participant experiencefrom trainees to seasoned operators.
• Conduct ongoing training needs assessments to identify skill gaps and prioritize new scenario development.
• Align simulation content with NERC standards operating procedures and emerging grid conditions.
• Develop and execute an evaluation framework including competency tracking pre/post assessments and outcome-based measurement.
• Use data insights to strengthen program effectiveness and operator performance.
• Partner with instructional designers and LMS administrators to ensure accurate documentation assignment and tracking of learning content.
• Support internal and external customers using strong communication and relationshipâbuilding skills.
• Drive improvements in simulation processes tools and instructional practices.

Required Education & Experience:

• Bachelors degree in engineering computer science business or related field ( or equivalent experience)
• 6 years of relevant experience
• Prior control room operator or engineer experience strongly preferred.
• Handsâon expertise with GE EMS or equivalent control room simulator platforms.
• Demonstrated skill in scenario-based training design and facilitation in highâstakes or safetyâcritical environments.
• Strong project management analytical and communication skills

Preferred Qualifications:

• NERC Certification
• Experience with MISO or other ISO/RTO operating desks.

We seek someone who takes ownership embraces innovation builds strong partnerships and thrives in a dynamic missionâcritical environment.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid running a robust energy market planning for a bright future its what our immensely hardworking and dedicated team does every day.

The base salary compensation range being offered for this role is $129000 - $154000 USDannually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications and qualifications/experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package including 401k vacation sick and safe time available on your first day of employment.

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Required Experience:

IC