Full Stack Software Engineer Developer Experience

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Role Overview: (Indianapolis area hybrid onsite)
Shape the developer experience that Genesys engineering teams rely on to build deploy and operate cloud services. As a Software Engineer II Full Stack - Developer Experience you will help create a more consistent intuitive experience across internal developer tools reducing friction for engineers and making common workflows easier to understand and self-service.

You will combine strong frontend and full-stack engineering skills with AWS and production systems knowledge to improve tools including Grand Central and connected development platforms. Your work will span responsive web applications reusable UI patterns and components APIs backend services CI/CD workflows observability and cloud architecture.

This role offers meaningful ownership of how engineers interact with Genesys development platforms. You will investigate problems across systems influence technical and user experience decisions and collaborate with engineers to improve reliability scalability maintainability and consistency across a distributed tooling ecosystem.

This position is not eligible for employer-sponsored work authorization (e.g. H-1B TN O-1 or other employment-based visas) now or in the future. Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship.

Key Responsibilities:

• Build scalable full-stack applications and internal developer tools that simplify engineering workflows and improve developer self-service
• Drive a consistent developer experience across internal platforms by establishing reusable UI components interaction patterns terminology and information models
• Design responsive high-quality web experiences using JavaScript TypeScript and modern frontend technologies with strong attention to usability and application performance
• Improve existing services and architecture to increase scalability availability maintainability and production reliability across distributed environments
• Develop integrations across APIs endpoints microservices and backend systems to create cohesive experiences across independently developed tools
• Strengthen production health by incorporating testing metrics logging monitoring and observability into application and microservice design
• Advance software quality through unit and integration testing thoughtful code reviews and disciplined validation of both human-written and AI-assisted code
• Improve continuous delivery practices for AWS-based applications enabling efficient dependable and repeatable releases into production
• Collaborate with distributed engineering teams to resolve technical dependencies investigate failures and turn complex system behavior into practical solutions
• Influence technical design decisions by challenging assumptions identifying root causes and proposing improvements that strengthen the developer experience and underlying platform

Required Qualifications:

• 3 to 5 years of relevant software engineering full-stack development or frontend-focused application engineering experience
• Strong experience with JavaScript TypeScript and including modern ECMAScript capabilities
• Demonstrated experience building modern single-page applications with a strong understanding of UI and UX engineering principles
• Experience with a modern frontend framework such as React Vue Angular or Ember
• Practical experience with Amazon Web Services and developing or supporting cloud-based applications in AWS
• Strong understanding of APIs endpoints HTTP behavior error handling and interactions between frontend and backend systems
• Demonstrated understanding of scalability availability reliability and production health within distributed systems
• Working knowledge of browser JavaScript APIs including the DOM postMessage and local storage
• Experience with JavaScript development tooling and package ecosystems such as npm Babel webpack or Rollup
• Proficiency with Git-based version control collaborative code review and modern software development workflows
• Experience with continuous integration and continuous delivery practices for cloud-based software
• Strong problem-solving and troubleshooting skills including the ability to investigate unfamiliar systems reason through failures and pursue root causes independently
• Strong written and verbal communication skills with the ability to collaborate effectively across colocated and distributed engineering teams
• Bachelors degree in Computer Science or equivalent relevant industry experience

Preferred Qualifications:

• Experience building and supporting production React applications
• Experience with AWS services such as Amazon S3 CloudFront Route 53 DynamoDB and AWS CloudFormation
• Experience developing internal developer platforms developer portals engineering productivity tools or other self-service developer tooling
• Experience creating reusable frontend components component libraries design systems or shared UI and interaction patterns
• Experience developing or integrating REST APIs using frameworks such as Spring Boot Flask or Django
• Experience operating production-level single-page applications including monitoring troubleshooting observability and service health practices
• Experience working with microservices distributed systems and applications that integrate with multiple backend technologies or codebases
• Experience using AI-assisted software development tools with disciplined validation testing and review of generated code

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical Dental and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.