Engineering Program Manager, Architecture & Performance, Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apples long-held passion for combining art and technology. These are the people who power the App Store Apple TV Apple Music Apple Podcasts and Apple Books. And they do it on a massive scale meeting Apples high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure end-to-end solutions. Thanks to Apples unique integration of hardware software and services engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apples privacy policy one of Apples core values. Although services are a bigger part of Apples business than ever before these teams remain small nimble and multi-functional offering greater exposure to the array of opportunities here.

We are looking for an engineering program manager to steer the performance aspect of feature development and drive cross functional initiatives.

You will help define metrics and KPIs and lead teams to execute on performance goals. This is a hands-on role working with the engineering org as well as site-reliability engineering business teams operational teams marketing analytics and external vendors. nYou are the thread tying these disparate teams together to deliver end-to-end projects that improve our products globally. nYou will be involved in all aspects of the project life-cycle whether it be helping develop functional requirements getting into the detailed analysis facilitating proofs-of-concept or QA and tracking release management of multiple projects at once. nYou build positive relationships; you are aware of politics but do not get mired in them; you are constantly looking to improve yourself and your team; you see around corners; and you deliver.

5 years of program management product management systems engineering or equivalent experiencenExcellent project management skills to drive schedules dependencies critical path and risksnSolid technical understanding of large scale distributed software systems cloud architecture development and deployment and bonus points for past development experiencenStrong facilitation skills (requirements sessions design meetings progress and status meetings)nExperience working with globally distributed teamsnBS/MS in Computer Science / Engineering or relevant industry experience

Experience with systems performance instrumentation and optimizations nExperience working across a full software stack: consumer devices networking backend and infrastructure nUnderstanding of OS fundamentalsnExcellent verbal and written communication and presentation skills including the ability to convey information in a clear concise and credible mannernStrong relationship management and facilitation skills both within diverse engineering teams and cross functional organizationsnFamiliarity with open-source software development processes