IVR Jobs in USA

Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...

Play a critical role in bridging the gap between business objectives and technological capabilities Ensure AWSbased solutions align with strategic goals Possess a strong understanding of AWS services including EC2 S3 RDS Lambda and CloudFormation Display excellent analytical skill More...

IVR Business Analyst Location: Miami FL (Onsite) Duration: 12 months Responsibilities: Some tools that their team is utilizing AWS Amazon Connect Service Cloud Contact Center IVR (interactive voice response) Chat Bots salesforce field service voice cloud general servic More...

Work Location Options: (3 day/week onsite)HYBRID Louisville KYHYBRID Boston MAProject Background: The client is looking for optimizing IVR system with the focus on following:Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need for Age More...

Job Description IVR Product Owner Location Cary NC Job Type Fulltime Job Description Serve as Product Owner for IVR Applications that supports Global Customer Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact More...

Skills: Some tools that their team is utilizing AWS / Amazon Connect / Service Cloud / Contact Center / IVR / Chat Bots / salesforce field service / Voice cloud / general service cloud / amazon bedrock

Work Location Options: (3 day/week onsite)HYBRID Louisville KY HYBRID Boston MA Project Background: The client is looking for optimizing IVR system with the focus on following:Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need for Age More...

Job Role and Responsibilities: Role Description: Proficient in Cisco CVP platform and Call Studio: Understanding the CVP architecture features and development tools VXML scripting: Knowledge of VXML language to design call flow interactions Java programming: Ability to develop cust More...

Work Location Options: (3 day/week onsite)HYBRID Louisville KY HYBRID Boston MA Project Background: The client is looking for optimizing IVR system with the focus on following:Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need for Age More...

Dear Applicant Please let me know if you are interested. Job Title: BA with IVR Experience Client location Newark NJ or Fort Washington PA (3 days working from office) Hire Type 12 months contract Requirement: Overall 8 years experience We are seeking a highly skilled More...

We want to put a heavy focus on optimizing our IVR There are multiple areas here that we want to try and tackle.Authentication Rates Drive up the authentication rate within the IVR so that it reduces the need for Agents to have to authenticate the user after they reach an agentOptimiz More...

Title : Techno Functional Lead BA Location: Charlotte North Carolina (Day 1 onsite & Hybrid Model) Duration: 6 Months Must to have: Expertise in IVR systems and Conversational AI platform BRDs functional specs user stories Experience with system integration involving telecom platfor More...

Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in More...

Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in Genesys CX More...

Role: Genesys SME Location: Boston MA Type: Contract Job Description: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call More...

Title Test Lead or Lead QA or anything related to Quality Assurance but should be a legit lead candidate Pay Rate Open on w2 ( Candidate will be on prime vendor w2 ) We have an emergent need for a test lead for the IVR R2 project. This is the 2nd Release of NiSource IVR Refinemen More...

Role: Genesys Architect Location: Canton MA and Louisville KY (Day 1 Onsite) Duration: 12 Months Job description: Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Ski More...

We are seeking an experienced Cisco UCCE Engineer to join our dynamic team. The ideal candidate will possess a strong background in Cisco Unified Contact Center Enterprise (UCCE) solutions with expertise in IVR development with Cisco Voice Portal (CVP)Responsibilities:Developing and m More...

We are seeking an experienced Cisco UCCE Engineer to join our dynamic team. The ideal candidate will possess a strong background in Cisco Unified Contact Center Enterprise (UCCE) solutions with expertise in IVR development with Cisco Voice Portal (CVP)Responsibilities:Developing and m More...

Genesys SME New Jersey Job description Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc Profile Specifi More...