Deployment Engineer

Deployment Engineer ELH Device Rollout (OT Environment)

Job Description

The Deployment Engineer will support the rollout of ELH laptops across Thames Water OT and Field Operations teams.

The role focuses on SCCM-based device build execution post-build validation logistics coordination end-user handover and embedded hypercare support.

The engineer will work within a resource-based delivery model aligned to ELH governance readiness criteria stage gates and wave-based rollout sequencing.

The role is execution-focused with ownership for image design Task Sequence design application packaging security controls and root-cause fixes remaining with Thames Water teams.

Execute laptop builds using Thames Water-approved SCCM images and Task Sequences including build initiation monitoring completion checks and build evidence capture.

Perform post-build validation and functional checks before end-user handover including application availability network connectivity VPN validation and device readiness checks.

Coordinate device staging packaging labelling distribution old-device collection secure return coordination and chain-of-custody tracking across agreed deployment locations.

Support structured end-user handover including user login validation MFA setup application access validation handover documentation and user acknowledgement capture.

Maintain accurate deployment records asset updates validation checklists handover documents issue logs escalation trackers and audit-ready operational evidence.

Provide L0/L1 hypercare support during Trial and Rollout phases acting as the initial point of contact for deployment-related user issues and queries.

Triage categorise track and escalate build infrastructure application network VPN or security-related issues to the appropriate Thames Water teams for L2/L3 resolution.

Create and maintain knowledge base articles for common deployment-related L0/L1 issues to support BAU transition and ongoing support readiness.

Provide regular deployment reporting covering progress volumes issues risks dependencies throughput and forward plan.

Collaborate with ELH governance OT Compute OT Network EUC teams BAU support teams logistics teams and end users to ensure controlled and traceable deployment delivery.

Hands-on experience in laptop / endpoint deployment build execution imaging validation and rollout support.

Working knowledge of SCCM / MECM build execution PXE boot approved Task Sequences and Windows OS deployment processes.

Ability to perform functional validation across device readiness Microsoft 365 access application availability VPN setup network connectivity and user login validation.

Experience with end-user handover MFA setup support issue handling and first-line deployment hypercare.

Strong experience maintaining deployment records validation evidence asset records chain-of-custody logs handover artefacts issue logs and escalation records.

Experience logging tracking triaging and escalating issues through ITSM processes and tools such as ServiceNow.

Ability to operate in secure governed readiness-driven environments with defined RACI stage-gate approvals and escalation routes.

Strong coordination skills for logistics site readiness device movement user scheduling and deployment reporting.

Experience working in OT utilities infrastructure regulated or security-sensitive environments.

Exposure to large-scale wave-based rollout programmes involving trial rollout hypercare and BAU handover phases.

Working knowledge of Active Directory object coordination Microsoft licence assignment requests security group validation and endpoint tracking processes.

Familiarity with VPN clients such as Ivanti VPN endpoint security tools such as Symantec EPP and device tracking systems such as Absolute.

Experience creating knowledge base articles and supporting BAU handover issue closure asset reconciliation and final reporting activities.

Understanding of audit-ready documentation chain-of-custody controls operational reporting and deployment governance.

Diploma or bachelors degree in Information Technology Computer Science Engineering or a related technical discipline or equivalent hands-on experience.

Relevant experience in desktop engineering field services endpoint deployment IT operations or device rollout support.

Experience supporting enterprise IT deployment programmes and working with technical teams service teams and end users in controlled environments.

Experience in deployment validation end-user support incident tracking documentation and operational reporting.

Microsoft Endpoint Configuration Manager Microsoft Intune Windows deployment or equivalent endpoint management certification preferred.

ITIL Foundation or equivalent IT service management certification preferred.

Security clearance eligibility may be required. The engagement requires at least one SC-cleared resource for secure access activities.

Additional Microsoft 365 Windows client networking or endpoint support certifications would be advantageous.

Clear communication with end users technical teams governance stakeholders and BAU support teams.

Attention to detail and strong ownership of documentation evidence quality asset accuracy and audit readiness.

Structured problem-solving and disciplined issue triage with appropriate escalation judgement.

Adaptability in a flexible readiness-based rollout model where sequencing throughput and deployment timelines may change.

Customer-focused approach during user handover and hypercare support.

Collaborative working style across OT Compute OT Network EUC ELH governance logistics contacts and field users.