Service Quality Jobs in Taguig

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Responsibilities: Responsible for Service Delivery Quality (Quality Control Quality Assurance and Quality Improvement) for all operations in the PhilippinesHelp address client complaints related to quality of serviceHelp oversee quality framework development for new operationsParticip More...

Requirements: Minimum of 6 years experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services setupAt least 3 years of people management background. (Supervisory/Managerial support)Effective communication skills. Can drive discussions with seale More...

Key Requirements: Candidate must possess at least a Bachelors/College Degree Others or equivalent.Overall work experience: 15 years minimumBPO Experience: 10 years minimumQuality Experience: 8 years minimumApplicants must be willing to work in BGC on a midshift scheduleSix Sigma Black More...

In the Manager AP Service Delivery role you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes contributing to the financial health and success of our organization. This leadership position offers a dynamic and fastpaced enviro More...

Responsibilities: Process Management Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification Deploy and Monit More...

In the Manager AP Service Delivery role you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes contributing to the financial health and success of our organization. This leadership position offers a dynamic and fastpa More...

Job Description: CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely More...

We are looking for a Supervisor O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines. ResponsibilitiesSupport the European markets.Lead a team of O2C associates and specialists provide guidance to junior/senior team More...

Key Responsibilities:Enhances service levels and ensures the team meets quality volume and timeliness objectives (SLAs/KPIs).Drives operational excellence through adherence to business needs budgets and best practices.Leads initiatives such as UAT approvals efficiency projects and the More...

We are looking for a Manager O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines. ResponsibilitiesSupport the European markets.Lead a team of O2C associates and specialists provide guidance to junior/senior team members.Assis More...

We are looking for an Associate/Specialist AP Service Delivery to join our growing team in Finance based in our shared service centre in our BGC office!Responsibilities: Perform day to day invoices processing 3way matching for all incoming invoices and related documentationReview More...

Review financials and monitor submissions in SAP/OneStream for the assigned entities in accordance with local GAAP IFRS and Group Reporting policies and in line with the established Service Level Agreements (SLAs) / Group Timelines.Drive a customercentric approach by building partners More...

We are seeking a highly motivated Order to Cash Service Delivery Lead to manage and drive operations across the EU region. This role will be based in our Shared Service Centre in Manila Philippines.This role offers an excellent opportunity to lead a dynamic team and contribute to the More...

We are looking for a highly motivated Travel and Expense Specialist  to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrativ More...

We are looking for an Associate/Specialist AP Service Delivery to join our growing team in Finance based in our shared service centre in our BGC office!Responsibilities: Perform day to day invoices processing 3way matching for all incoming invoices and related documentationReview More...

Start date: January 6 2025 Basic Qualification: Can speak in ThaiEnglish language1 year technical support experience (can be TSR experience) Job Description: Provide IT Infrastructure support and service to all users as well as provide technical assistance for team in areas of Passwor More...

Daily Operations:Processing of Orders & InquiriesReleasing of OrdersOrder Management/ Tracking InquiryHandling of calls and emails for Price and AvailabilityResolving customer complaints and issuesCoordination with Planners Product Manager and other support 90%Customer Satisfactio More...

Key Responsibilities: Enhances service levels and ensures the team meets quality volume and timeliness objectives (SLAs/KPIs).Drives operational excellence through adherence to business needs budgets and best practices.Leads initiatives such as UAT approvals efficiency projects a More...

First Level IT support for a global team. e.g. Microsoft Office Microsoft OutlookCollect document resolve and process user incidents and requests via phone/email/chatUse knowledge base in daily businessFrequently communicates with team management about new solutions and open pointsSup More...