Customer Service Functions Jobs in Amman

Manage related promotions and campaigns. Lead and implement Loyalty Program to ensure customer retention, customer engagement, and customer experience. Provide innovative ideas to drive business and make sure customers’ needs, feedback, and suggestions are considered and add More...

Design customer journey map. Act as a liaison with different stakeholders to identify and analyze journey gaps. Monitor end to end customer journey to enhance future -state experiences. Ensure availability of product and policy information. Analyze process turn-around times. Co More...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs. to ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations. When required a More...

Requirements Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment Good communication skills and an excellent command of English language Strong customer focus with the ability to operate at all contact levels More...

PURPOSE The Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved and change requests handled within the agreed SLA. For that purpose he has the ownership of incidents from opening to closing and must wor More...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts Enterprise Re More...