Senior Information Systems and Data Consultant

Joining the Information & Systems Transformation (ISTX) team accelerates career growth through highvisibility projects and a collaborative environment emphasizing learning mentorship and expertise in technology and data engineering. As internal consultants ISTX drives business transformations to advance Chase Consumer & Community Banking (CCB) towards operational excellence. The teams mission is to enhance processes and systems improve customer experience boost employee engagement reduce risks achieve financial benefits and foster continuous improvement.

As a Process Improvement Associate II within the Information & Systems Transformation (ISTX) team you are expected to work independently at a senior level. Your role will involve leading entrylevel associates consulting on strategic improvements conducting interviews with executives assessing current states and developing solutions for presentation to executive sponsors. This role provides an opportunity to accelerate your career growth through highvisibility projects and a collaborative environment emphasizing learning mentorship and expertise in technology and data engineering.

Job Responsibilities:

• Partner with project team members to interview stakeholders develop frameworks and insights to address key process improvements organizational changes and functional strategic development efforts.
• Informally develop team members by serving as a mentor and participate in a culture of continuous learning; this may include managing analysts and interns.
• Analyze and map key business processes and information flows identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
• Develop and implement process improvement initiatives focusing on simplification manual touch point reduction and the application of digital process tools.
• Collaborate with crossfunctional teams to ensure alignment of process improvement initiatives with organizational goals fostering a culture of innovation and continuous learning.
• Utilize storytelling and deck building skills to effectively communicate complex process improvement concepts and data to diverse audiences fostering understanding and retention of the core message.
• Be intellectually curious with ability to take ownership of tasks and manage most elements of an entire workstream.

Required Qualifications Capabilities and Skills:

• Process Improvement and AI Expertise: 3 years of experience in developing and implementing process improvement programs to streamline workflows reduce manual effort and increase productivity with 1 year(s) designing AIdriven solutions on public cloud platforms particularly AWS with familiarity in tools like Amazon Bedrock Google Vertex AI Azure Machine Learning LLMs (Grok Chat GPT) and Agentic AI.
• Advanced Analytical ProblemSolving Skills and Data Viz: Strong intellectual curiosity systems thinking and advanced business/data analysis to address complex operational issues to optimize business processesacross complex integrated ecosystems skilled in data visualization tools like Tableau or Power BI to socialize findings.
• Strong Communication and Collaboration Skills: Good client management executivelevel communication skills experienced in creating presentations written and verbal to deliver complex concepts to executives nontechnical stakeholders and work collaboratively with crossfunctional teams to drive process improvements.
• Crossfunctional collaboration & Driving requirements: Identify process improvement opportunities across departments and experience driving Business/Functional requirements for tools applications or systems.
• Data Management and Integration: Proficient in database and cloud platforms (AWS Azure Google Cloud) ETL processes with expertise in data modeling design warehousing and performance optimization.
• Tech Cloud and Software Development Skills: Experience leveraging Hyperscaler services (AWS) for rapid solutions expertise in big data tools and platforms proficient in programming languages (Python Java SQL etc. advanced data mining with experience in software development methodologies (Agile Scrum) and tools (CI/CD pipelines Git).
• Education: Degree in a related science field such as Computer Science Information Technology Data Science Mathematics Engineering or equivalent experience.

Preferred Qualifications Capabilities and Skills:

• Emerging AI Tools and Technologies: Familiarity with AI orchestration tools like LangChain CrewAI and Grok/Chat GPT with the ability to quickly learn and apply new technologies for innovative solutions.
• Expertise in NLP Document Parsing and Data Vectorization: Some experience using this expertise to extract value from existing data with proficiency in using OpenSearch for enhanced search and analytics capabilities.
• RetrievalAugmented Generation (RAG) and Automation: Some experience implementing RAG techniques and agentic orchestration workflows to produce massive efficiencies and optimizations through automation.