Supervisor Supply Chain Support Centre
Supervisor Supply Chain Support Centre
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Job Description
Federated Cooperatives Limited (FCL) is hiring a Supervisor Supply Chain Support Centre on a permanent basis on our Supply Chain team.
This position requires onsite work and is based in Calgary Alberta.
Were looking for a dynamic leader to drive success in our Supply Chain team! If youre passionate about guiding and developing a highperforming team while ensuring toptier customer service this is the opportunity for you.Please note this position may require working evenings weekends and Stat holidays.
What youll do:
- Guide the administrative team in executing daytoday activities in the Customer Service value stream to support retail within the CRS.
- Monitor performance through KPIs stakeholder feedback and retail customer input ensuring corrective actions and process improvements.
- Identify peak seasonal timelines and ensure adequate support to maintain a positive customer experience.
- Provide ongoing training and support to develop team members retail and operational knowledge and skills.
- Regularly assess employee processes to ensure adherence to guidelines and promote continuous improvement based on feedback.
- Complete annual performance evaluations for direct reports and assist with employee precalibration sessions.
- Conduct regular retail satisfaction reviews to identify areas for improvement within the department and operations.
- Compile monthly claims data highlighting trends and topclaiming retailers and present findings to Warehouse and Transportation Operations.
- Foster employee engagement through collaboration with Supply Chain Operations commodity stakeholders and retail customers.
Who youll work with:
Under the direction of the Manager you will work alongside an additional Supervisor to provide leadership and guidance to the team members with the Support Centre.
Why it matters:
We help local Coops grow and thrive by offering a range of professional services including marketing market research information technology human resources accounting risk management and business development.
Who you are:
You are looking for a career in Supply Chain and:
- Have 36 years of progressively responsible experience in logistics or customer service support roles.
- Have a bachelors degree in business (a combination of relevant education and experience may be considered)
What we offer:
- Competitive salaries shortterm incentives a comprehensive benefits package and an employercontributed pension plan.
- Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
- As a cooperative we do business differently. We believe in working together to serve Western Canadians delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer visitwww.fcl.crs.
We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process we invite you to submit your requests to us via All information received will be kept confidential.
If this opportunity speaks to you we invite you to apply byApril 22 2025.
We thank all candidates for their interest however only those selected to continue in the recruitment process will be contacted.
As this position is considered a position of trust and safety sensitive you may be required to complete substance test and criminal record check and provide a drivers abstract in accordance with FCL policies.
FCL embraces diversity and inclusion. Were working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.
Required Experience:
Manager
Employment Type
Full-Time
