External Automotive Claims Engineer North London

About Us

At Direct Line Group insurance is just the start. Combining decades of industry experience with talented people in every field from data technology customer care and auto repair to HR finance and procurement were a customerobsessed market powerhouse. And we all work together to be brilliant for customers every single day.

We currently have an exciting opportunity to join our team of field based engineers with vacancies in our External Automotive Claims Team on fulltime and permanent basis.

PLEASE NOTE: You must live within commutable distance from north London in order to be considered for this opportunity.

What you will be doing:

You will provide an inspection service and technical support to the claims functions inspecting all claimants vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance meeting business and customer expectations with focus on time effort and quality and cost management.

• Ensuring that the customer experience is at the heart of everything you do treating customers fairly at all times.

• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy

• Support the delivery and management of the AD spend

• Identify own and manage the risks involved in running our business appropriate to your role interacting with the appropriate internal and external contacts.

• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.

• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.

• Develop self to maximise your full potential in the role

What we are looking for:

• Applicants must have previously worked in the Automotive industry undertaking similar duties either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar

• ATA VDA qualifications are desirable

• Applicants should also have a good understanding of Thatcham Escribe and Audatex software along with good knowledge of vehicle repair techniques and motor insurance claims processes

Hours:35 hours (Monday Friday 9am5pm)

Location: North London

What well give you
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and officeworking varying with the nature of your role.

Core benefits include:

• Generous 9 employer pension. Regardless of whether you contribute into your pension or not DLG pay 9 into your pension (but you can take this as cash if you want!

• Company car allowance

• 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!

• 50 off motor home and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way

• Buyasyouearn share scheme

• Employee discounts and cashback

Being yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

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