Solutions Engineer - Sydney
Solutions Engineer - Sydney
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Job Description
About the team
The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement we identify our Customers challenges and business requirements leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions theyve implemented.
What youll do (responsibilities)
As a Solutions Engineer at HashiCorp you will partner closely with one or more Sales Executives and support the entire Customer journey. This includes pipeline creation achieving technical wins onboarding driving consumption and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes. In this role you will be expected to:
- Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts technical teams and business stakeholders throughout the customer lifecycle.
- Exhibit Strong Communication Skills: You will influence decisions through effective presentations demos technical engagements and workshops showcasing your strong communication skills.
- Understand the Customers Journey: You will guide customers through a value realization journey aligned to their strategic priorities designing technical and businessfocused solutions that drive adoption and growth.
- Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customers business problems and driving their target outcomes.
- Contribute to Customer Success: You will regularly participate in activities such as customer QBRs cadence calls customer office hours and advanced roadmap sessions.
- Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multiproduct integrated solutions.
- Partner with CrossFunctional Teams: You will collaborate with teams such as Solutions Architecture Customer Success Professional Services Product Management and Engineering to ensure success throughout the customer journey.
- Provide Authoritative Guidance: You will offer authoritative guidance on DevOps concepts leveraging your strong skills in infrastructure architecture cloud IT operations security and development technologies and processes.
- Maintain Technology Expertise: You will establish and maintain a deep understanding of the HashiCorp portfolio the partner ecosystem and the competitive landscape.
What youll need (minimum qualifications)
- Experience: 23 years in a Technical PreSales / Sales Engineering or Professional Services role in a large & dynamic enterprise environment.
- Technical Expertise: Proficiency in understanding concepts and technologies in DevOps IT operations security cloud microservices containers and scheduling platforms.
- Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies.
- Communication Skills: Excellent verbal and written communication skills with the ability to effectively convey complex technical concepts to diverse audiences.
- ProblemSolving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions.
- Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work crossfunctionally with teams such as Product Management Engineering and Customer Success.
- Travel: Ability to travel as needed with domestic and occasional international travel required.
Whats nice to have (preferred qualifications)
- Knowledge of HashiCorp Tools: Knowledge of and experience with any of the tools in the HashiCorp portfolio.
- Technical Certifications: Relevant technical certifications (e.g. AWS Azure Google Cloud DevOps) are a plus.
- Education: Bachelors degree in Computer Science Engineering Information Technology or a related field or equivalent practical experience.
#LIHybrid
HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process wherever these are located. More information on how IBM protects your personal information including the safeguards in case of crossborder data transfer are available here: link to IBM privacy statement.
Employment Type
Full Time
