Communications Coordinator Customer - 12m FTC
Communications Coordinator Customer - 12m FTC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Communications Coordinator to join our Communications team. In this role you will work alongside the Communications Manager (Customer) and the wider Communications team to deliver strategic communications that enhance customer engagement and satisfaction. Your responsibilities will include managing our social media channels creating engaging content and ensuring our communications are clear timely and accessible.
This is a brandnew role in a team dedicated to promoting accessible informative transparent communications for our customers.
Key responsibilities:
-
Implement our new social media strategy to engage online communities of customers primarily using Facebook.
-
Develop and deliver communications content across various channels ensuring alignment with our corporate objectives.
-
Manage external communication platforms including social media monthly newsletters and our website.
-
Write proofread and edit copy for corporate and stakeholder publications championing the use of Plain English.
-
Create engaging content to effectively communicate with customers and tell an impactful story.
-
Identify and support new communication channels to promote Paradigm and deliver key messages to customers.
-
Produce regular analytics reports to inform and shape future content.
About you:
-
At least one/two years experience working as a communications professional.
-
Confident in handling projects with a strong understanding of communication planning.
-
Demonstrable success in managing and executing communication campaigns.
-
Proven experience in managing social media channels and engaging online communities.
-
Excellent writing skills with the ability to interpret information and communicate effectively in English.
-
Basic design skills (including InDesign Photoshop/Lightroom Canva Biteable filming and editing).
-
Organised with excellent time management and attention to detail.
-
Selfmotivated and able to work both autonomously and within a team.
-
Willingness to attend occasional resident or promotional events in the evenings or at weekends.
Application Process:
For the full job description and person specification please visit our careers page. If you have any queries about this vacancy please email and we will respond as soon as possible.
As part of our application process we ask for a covering statement and CV to assess your application against our essential and desired criteria. Please include in your covering statement how you meet these criteria to ensure your application receives the consideration it deserves.
Thank you for your interest in Paradigm Housing Group.
We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
.INDLOW
About us
We are Paradigm Housing Group.
We manage more than 17000 homes across the South East.
We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies twostar accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our fiveyear corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
- Holidays 25 days rising to 30 with length of service 30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5 or 9.5 depending on the employees contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more.
- Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights Christmas Party Summer BBQ.
Our Vision
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
Driving Improvement
Working As One
Acting Thoughtfully
Being Clear
Please note that customer facing roles may be subject to a DBS check.
Documents
Required Experience:
IC
Employment Type
Unclear
