Business Solutions Configuration Specialist

Life at Healthy Alliance

At Healthy Alliance our purpose is to improve health and empower the underserved. Every community has its own needs affecting the health of those who live learn work and play within them. Our network brings together organizations big and small to coordinate and collaborate so that all communities have reliable access to the resources they need. Why Because every New Yorker deserves the same opportunity to be healthy.

Designated as the Social Care Network (SCN) Lead Entity for the Capital Region Central NY and North Country under New Yorks 1115 Waiver Amendments SCN & HealthRelated Social Needs (HRSN) Program we are responsible for ensuring that there is a seamless consistent endtoend process for HRSN screening navigation and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities.

As aAlbany Business Reviews Best Places to Work and aModern Healthcares Best Places to Work in Health Care award recipient we strive to maintain a culture wherein highperforming missiondriven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy mastery and purpose we believe our differences in strengths and perspectives play an integral role in propelling us forward while our core values ground us serving as the common thread that unites our team.

Why You Should Join Healthy Alliance

We offer amenities professional development opportunities events and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire including but not limited to medical dental and vision group shortterm disability and life insurance with buyup options flexible spending and HSA companycontributed accounts and more
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Companysponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety respect employee engagement recognition and diversity
• Salary range: $75650$86997.50 per year commensurate with experience

Who You Are

The Business Solutions Configuration Specialist plays a vital role in maintaining the quality and effectiveness of business applications and systems. This role will work in collaboration with Business Solutions and CrossFunctional teams to ensure that systems are configured correctly and meet user needs. This role is responsible for executing the configuration support and maintenance of business solutions used by internal and external endusers to promote enterprise operational excellence.

What Youll Do

• Perform configuration responsibilities including but not limited to managing user roles and profiles workflows and groups general settings and configurations beyond enduser abilities.
• Support responsibilities related to business solutions user access configuration and data reconciliation.
• Configure business solutions according to design specifications; ensure quality and accuracy of configuration through defined testing plans and processes.
• Maintain dashboards layouts reports user groups and permission sets process automation application integrations and other configurable parts of applications.
• Serve as a subjectmatter expert with maintained knowledge of configuration technical requirements and functional capabilities and limitations of all business solutions.
• Collaborate with CrossFunctional teams to understand business requirements and recommend configuration changes to meet business needs.
• Develop and maintain technical documentation including configuration logs FAQs user specifications and release notes.
• Support the development and maintenance of training documentation and resources.
• Provide technical support to end users and resolve issues impacted by system configurations.
• Work with the Business Solutions team and application vendors to resolve configuration issues and process configuration change requests.
• Process change requests while following application lifecycle management/software development process standards.
• Participate in business solution testing.
• Support daytoday operations through high quality customer service while responding to inquiries.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

What Youll Need

Education

• Bachelors degree in a related field required. Equivalent work experience in a related field may be considered in lieu of degree requirements. Continued education certification in a related field a plus.

Professional Work Experience

• 13 years of experience in business solutions systems administration and/or technical support.
• Experience with CRM system configurations (especially Microsoft Dynamics 365 and Power Apps) such as custom objects layouts reports dashboards and workflow rules.
• Experience with business solutions including but not limited to the following preferred:
• Customer relationship management (CRM) platforms (Dynamics 365 Sales is a plus)
• Learning Management Systems
• VOIP and Contact Center Systems (Zoom Contact Center is a plus)
• Referral platforms
• Transportation Management Systems (TMS)
• Electronic Health Records/Case Management Systems
• Revenue Cycle Management systems
• Project management tools
• Form builder tools
• Esignature and contracting tools
• Cloudbased vendor licensed products
• Flowchart and diagramming applications (Visio)
• Experience in health care or social care service industries a plus.

Knowledge Skills and Abilities

• Proficient in Microsoft Office (Word Excel PowerPoint Outlook SharePoint).
• Strong computer literacy with the ability to quickly learn new products.
• Strong attention to detail.
• Excellent interpersonal and customer service skills.
• Strong analytical and problemsolving skills.
• Excellent time management skills.
• Excellent written and verbal communication skills.
• Demonstrates a strong work ethic and desire to learn.
• Strong adaptability and capacity to work in a fastpaced environment with competing demands organizationalchanges and new responsibilities.
• Perform all work in accordance with Healthy Alliances Core Competencies and Values.

Your next career opportunity is at Healthy Alliance!

This position involves sedentary work that primarily involves sitting/standing use of typical office equipment such as a computer laptop and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We adhere to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to

Privacy Requirement

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.

Healthy Alliance is an AtWill Employer.