Platform Support Manager
Platform Support Manager
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Job Description
An exciting new opportunity has been created at OCU we are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston.
The Platform Support Manageris an essential investment in stability scalability and service excellence as the company growsthis is a pivotal leadership role at a transformative moment in the companys growth.With increasing contracts clients and platform usage the demand for robust support is rising. This role ensures seamless incident resolution platform resilience and operational efficiency directly reducing downtime risks and enhancing user experience.
Duties and Responsibilities
Managing a small team you will drivecontinuous improvement compliance and technology partner collaboration minimizing reliance on costly external support. This is a costeffective leadership role enabling business continuity client satisfaction and futureproofed IT operationsessential for scaling with confidence in a 1bn enterprise.
- Ensures Stability & Scalability: As OCU grows this role safeguards platform performance incident resolution and system resilience minimizing downtime risks while enabling seamless scaling.
- Enhances Service & Client Satisfaction: By leading a highperforming support team this role ensures faster issue resolution better onboarding for new contracts and an improved user experience across all platforms.
- Supports OCUs Strategic Growth Goals: This role is critical for integrating new acquisitions managing vendor relationships and optimizing IT operations ensuring OCUs platforms support its 1bn business expansion with confidence.
Skills and Experience
- 5 years of direct line management and leadership experience in an enterprisescale IT or platformsupport function.
Proven expertise in IT service management incident response and problem management within alargescale 1bn revenue) business. Ideally within a largescale technology workforce managementpayroll or platform business
Experience managing both bespoke inhouse platforms and Enterprise COTS applications (D365)ensuring high availability and performance.
Strong working knowledge of ITSM tools (e.g. ServiceNow Jira Fresh Service) and best practices forincident problem and change management.
Handson experience with Azure DevOps or similar tools for issue tracking release management andCI/CD pipeline monitoring.
Experience managing complex escalations vendor relationships and thirdparty support engagementsto ensure timely issue resolution.
What We Value
We value our commitment to each other summed up in our five values we all sign up to these We care about safety. We lead with integrity. We strive to be better every day. We make a positive impact. We deliver to grow. We are one company united.
Our Aim & Vision at OCU
To be the UKs leading energy transition and utilities contractor.
We are committed to leading the way in utilities and energy transition contracting our mission is to innovate and deliver sustainability. At OCU our passion for addressing complex challenges brings new standards of growth in our people and capabilities.
Company Information
Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customerfocused civil engineering solutions.
Working directly with many of the countrys leading bluechip power water telecoms and rail clients we are looking for the very best talent to join our growing team.
We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.
We believe that being successful is a choice.
We choose to be successful.
We are OCU One Company United.
We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.
Employment Type
Full Time
