Implementation Manager mfd
Implementation Manager mfd
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Job Description
Your mission
At ClearOps we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers dealers and machines to predict the demand for parts and services in ways never seen before ensuring that machinery never stops working. As a young ambitious team of 50 experts spread across Munich Lisbon San Jos and Atlanta were passionate about personal growth and professional impact.
Operating at the heart of Industry 4.0 weleveragethe latest technologies in cloud computing IoT big data and more to deliver powerful solutions to machine manufacturers and their dealers.Wevebuilt an enterprise SaaS solution that ensures the right parts are available in the right place even in the most complex service supply chains. Our dealer SaaS solutions digitize the entire service business predicting machine failures andorchestratingthetimelydelivery of technicians and resources to avoid breakdowns. At ClearOps our mission is to revolutionize service supply chains keeping machines up and running and maximizing customer lifetime value like never before.
Role Overview:
As anImplementation Manager you will be the primary contact for assigned customers nurturing operational relationships to ensure successful implementation customer satisfaction and continued growth. You will coordinate project delivery ensure smooth onboarding and serve as the subject matter expert on all ClearOps product offerings. Byclosely workingwith both external partners and internal teamsyoullensure the successful deployment of our solutions andlayinga sound foundation forlongterm customer retention.
Key Responsibilities:
- Drive internal implementations or serve as the main point of contact for customers and implementation partners during the delivery phaseup until handover to live support duringHypercare phase.
- Collect and align project requirements with partners on functional scope timelines and milestonesas well as monitoring project progressensuring budget compliance.
- Lead new feature documentation and training initiativesto ensure seamless onboarding of internal and external stakeholders.
2. PreSales Support & Statement of Work (SOW)
- Support the sales team during presales workshops and product demonstrations for potential clients.
- Contribute to the establishment of Statements of Work (SOW) ensuringaccuraterepresentation of ClearOps capabilities.
- Collaborate with Product Team toconsolidaterequirements across multiple projects todrivea more standardized product offering.
3. Internal Collaboration & Strategic Initiatives
- Collaborate on internal projects and initiatives aligned with ClearOps product development roadmap.
- Provide insights and feedback to enhance ClearOps SaaS solutions based on customer and market demands.
Your profile
Qualifications:
- 24 years of experience in IT implementations preferably in SaaS or B2B environments.
- Strong organizational skills with a solutionoriented and structured working style.
- Ability to thrive in fastpaced multistakeholder environments balancing multiple projects and customer needs.
- Excellent communication skills both written and verbal with the ability to liaise between technical teams and business users.
- Fluent in English and German; proficiency in French and/or Spanish is a plus.
- Familiarity with cloudbased solutions service supply chains or manufacturing industries is highly desirable
Why us
Whats in for you
- Professional Growth: Work with experienced leaders and mentors in a dynamic startup environment.
- Development Opportunities:Develop handson experience in digital marketing within a fastgrowing startup.
- Team Support:Regular 1:1s continuous feedback and professional development plans tailored to your goals.
- Engaging Culture:Participate in fun team events like ClearOpsWiesnand Culture Week.
- Flexibility:Flexible working hours mobile work options and workcation opportunities.
- Corporate Perks:Access discounts with top brands like Adidas Apple and a lot more
- Wellpass:Unlimited fitness wellness&sports
- Office Perks: Vibrant office culture with free drinks fruit and snacks.
About us
Required Experience:
Manager
Employment Type
Full-Time
