IT Support Associate II
IT Support Associate II
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
About OTS IT
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for selfmotivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology inhouse launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.OTS IT provides 24x7 global IT support to Amazon Operations including Fulfillment Sortation Logistics and Last Mile...
About The Role
Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard Have Fun and join us in making Worldwide History.
Responsibilities include but are not limited to:
Maintenance of IT equipment throughout the Fullfillment sites.
Troubleshooting of all IT related equipment such as PCs wireless handheld devices thin clients printers and other end user devices.
Manage RMA and repair process for all devices under warranty.
Support the Senior Engineers in daily projects and activities as directed.
All IT Support Engineers positions might be on a rotation shift schedule between days and nights.
The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.
Ensure all safety procedures are adhered to while performing work
This position reports directly to the IT manager for the Fullfillment sites.
Amazon is an Equal OpportunityAffirmative Action Employer Minority / Female / Disability / Vet...
1 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for selfmotivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology inhouse launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.OTS IT provides 24x7 global IT support to Amazon Operations including Fulfillment Sortation Logistics and Last Mile...
About The Role
Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard Have Fun and join us in making Worldwide History.
Responsibilities include but are not limited to:
Maintenance of IT equipment throughout the Fullfillment sites.
Troubleshooting of all IT related equipment such as PCs wireless handheld devices thin clients printers and other end user devices.
Manage RMA and repair process for all devices under warranty.
Support the Senior Engineers in daily projects and activities as directed.
All IT Support Engineers positions might be on a rotation shift schedule between days and nights.
The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.
Ensure all safety procedures are adhered to while performing work
This position reports directly to the IT manager for the Fullfillment sites.
Amazon is an Equal OpportunityAffirmative Action Employer Minority / Female / Disability / Vet...
1 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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