Specialist Production Application Support
Specialist Production Application Support
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit CIBC
What youll be doing
As a Specialist Production Application Support you will be joining CIBCs Digital Technology group. This group provides strategic partnership production support and project to CIBCs Online and Mobile Banking Canada three primary internet sites (CIBC Online Banking cibc and Simplii Financial) and various Digital Experience applications. You will support multiple Tier 1 Digital applications eBanking CIBC/Simplii Online and Mobile Banking and CIBC/Simplii Marketing Sites. You will participate Release Implementation Incident resolution Incident management problem management activities for incidents related to your applications. You will be proactive working with various monitoring systems to detect anomalies in the environment using SRE concepts. As a Production Support Specialist you will be responsible for providing 2nd level application support troubleshooting issues and providing application fixes responding to queries from business partners coordinating changes with respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and daytoday operational activities as well as managing application changes and releases. Will be required to carry support phone on a rotational basis.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How Youll Succeed
- Application Support Investigate analyze and provide recommendations on application issues and system outages. Prioritize issues based on severity risk and/or strategic business needs. Manage issue logs and Business production support requests. Provide solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Ensure application stability through incident change and problem management. Indepth knowledge of SRE and its application to monitor Tier 1 applications
- Leadership Skills Act as Application Support Lead and ensure timely delivery of application fixes and changes besides ensuring Production stability. Support and mentor junior and intermediate team members by sharing knowledge collaborating and problem solving.
- Platform Knowledge Online Banking Mobile Banking Splunk Dynatrace Unix Linux Oracle
- Problem Solving Collaborate on Incident Problem and Change/Release Management to assist with restoring service identifying and driving permanent corrective measures and safely & effectively managing change. In order to do this you will be interacting with multiple different teams and occasionally vendors.
Who You Are
- You can demonstrate experience with: 57 years of experience in Production Support using technologies/frameworks such as DevOps Java/J2EE RDBMS Spring Angular Microservices architecture and SOAP/REST APIs (previous development experience would be beneficial). As well this position requires knowledge of Cloud Platforms preferably MS Azure as well as experience using collaboration tools such as JIRA/Confluence CI/CD tools such as Jenkins and version control tools such as GitHub/GitLab. Ideally you have a strong understanding of Agile software delivery principles excellent communication skills and are comfortable working both independently and within a team setting. Its an asset if: You have prior experience with monitoring tools such Dynatrace and Splunk.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 19th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Application Development Applications Programming Emerging Technologies IT Strategic Planning Mentoring Staff Project Management Technology Work CollaborativelyRequired Experience:
Unclear Seniority
Employment Type
Full-Time
