First Line Analyst - Multiple Languages 210684

Location: Spain Barcelona JobID: 210684 Contract type: Business Unit: Others

Computacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual by finding practical solutions to their IT problems.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be:

Answering and support queries via tools phone and email keeping daily contact with our users calling from all over Europe

Resolving IT issues of our partners which can occur during office work

Documentation and logging of calls on the ticketing tool

Delegation of problems which cannot be resolved to the competent teams

Maintaining and improving customer satisfaction level

Communication with your direct team members and different departments

What do we offer you

Remote work 80 of the time 4 days/month onsite OR 95 remote 1 day/month onsite

Fulltime permanent contract 39hours/week

Ticket restaurant after 3 months

Private health insurance with Sanitas after 6 months

Annual salary of 20535.87 gross/year

An international environment where people support and respect each other

Access to VIP District: gym discounts restaurants car wash etc

Career development and leadership program opportunities

Free online language classes (GER FRE SPA & ENG)

Fast recruitment process

Fully paid training

You are the ideal candidate if:

You speak one of the following languages at an advanced level: French Dutch German Swedish OR you speak one of the following language combinations at an advanced level: French & Spanish Dutch & Spanish Dutch & German French Spanish & Italian

You have an advanced level of English

You are interested in learning about IT

You have a positive cando attitude and you like problemsolving

You have logical thinking and enjoy helping other people to solving issues

You have outstanding communication skills and customer focused mindset

You enjoy working in a team

You respect the time schedule and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations you can expect a dynamic international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.

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