Hybrid Triage Program Manager Peer Support Specialist On-Call - Care Team
Hybrid Triage Program Manager Peer Support Specialist On-Call - Care Team
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$ 33 - 34
1 Vacancy
Job Description
JOB SUMMARY:
The City of West Hollywood intends to establish a 24/7/365 mobile support service West Hollywood Care Team (Care Team) designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs within West Hollywood city limits. Care Team services may take place in private homes/apartments/condo units schools workplaces or any other communitybased location. Consumers served may include residents both housed and unhoused students members of the local workforce and visitors.
The City of West Hollywood is designing the Care Team to integrate with the Los Angeles County Department of Mental Health (LACDMH) network of Field Intervention Teams (FIT) which is the Countys behavioral health crisis responder system served by Mobile Crisis Outreach Teams (MCOT) and Psychiatric Mobile Response Teams (PMRT).
This position is On Call and can fill in for colleagues who are unable to work their scheduled hours and / or gaps in a shift. This position is cross trained in two roles Triage Program Managerand Peer Support.
The Triage Program Manager will serve as the point of contact for Sycamores in working with the 988 call center West Hollywood 911 West Hollywood Fire Dept. etc... In this role the Triage Program Manager is responsible for working directly with staff and will dispatch teams (two Peer Support Staff) to the field for inperson evaluation. The Triage Program Manager will ensure that calls are dispatched based on acuity data on calls are collected and logged for agency outcomes (i.e. time for in person response outcome of the call number of calls times and frequency of calls geographical location of calls length of evaluation etc.. The Triage Program Manager will monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities. The Triage Program Manager will oversee and ensure that all staff are following the Sycamores Care Team workflows and policies.
The Cares Peer Support Specialist has lived experience as a recipient of mental health services and /or parent of a youth who has received mental health services and/or houselessness and/or system involvement and can utilize these unique personal practical valuable experiences and firsthand insight to benefit the team and consumers i.e. Adults Youth Children and their families as well as the community.
The Cares Support Specialist has expertise about the recovery process symptom management and consumers persistence to lead a satisfying life in society. Cares Peer Support Specialist is also responsible for providing stabilization interventions advocating for client voice and choice selfdetermination and decisionmaking in the planning delivery and evaluation of treatment rehabilitation and support services. Cares Peer Support Specialist will provide consultation to consumers regarding community resources crisis intervention and available community services i.e. housing mental health services medical treatment and substance abuse services.
STARTING PAY RANGE:
$33 $34.17 per hour (starting pay will be based on previous work experience and educational background.
JOB QUALIFICATIONS:
- B.A. in related field plus 1 year management experience preferred;
- Excellent consumer deescalation skills.
- Excellent written and oral communication skills creativity flexibility time
- management and organizational skills.
- Proficient with Microsoft Word & Excel.
- Must have the ability to manage and work through conflict in a calm manner.
- Be at least 18 years of age.
- Be selfidentified as having experience with the process of recovery from a mental illness or substance use disorder either as a consumer of these services or as the parent caregiver or family member of a consumer.
- Be willing to share their lived experience.
- Have a strong dedication to recovery.
- Agree in writing to adhere to the Code of Ethics.
- Certification in peer support is preferred but not required. If not certified upon hire successfully complete the training requirements for a peer support specialist and pass the certification examination or go through the grandparenting process to become certified
- Valid California Driver License and a driving record acceptable to the Agencys insurance carrier.
- Ability to use agency vehicle with appropriate insurance for all transporting consumers and adhering to federal state and local motor vehicle safety standards when transporting children.
- Maintains all required licenses and certifications.
PHYSICAL DEMAND:
- The ability to physically manage and/or deescalate consumers/residents.
- Frequent driving in the community with consumers.
- Frequent/continuous intermittent standing/walking occasional/intermittent sitting.
- Continuous use of bilateral upper extremities in fine motor activities requiring fingering grasping and forward reaching between waist and chest level.
- Reaching at or above shoulder level may be necessary.
- Bending squatting kneeling pushing/pulling twisting and climbing.
- Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
- Continuous use of near vision hearing and verbal communication skills in handling telephone calls interacting with customers and coworkers and performing job duties.
- Requires physical presence in the office during shift.
- Ability to practice physical intervention for safety of consumers according to training and policy.
- Ability to operate a motor vehicle.
All candidates who are presented with a conditional offer of employment must satisfy a preemployment background check drug and health screen.
Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Further Sycamores is a Fair Chance employer and complies with California Government Code Section 12952 Employment Discrimination: Conviction History.
Based in West Hollywood CA
Other details
- Job FamilyNonBilling Direct Care
- Pay TypeHourly
Required Experience:
Manager
Employment Type
Hourly
