Learning and Development Program Manager GES LTD

Amazon is seeking a creative and driven Learning Program Manager with experience in instructional design in a corporate environment consisting of proper content structure and creating efficient and effective adult learning experiences. Learning Program Managers will support adult learners across the business by translating and transforming process information into instructional content delivered at time of need.

In this role you will be responsible for researching developing and measuring training content effectiveness to support Learning & Talent Development initiatives. Utilizing instructional design and performance improvement processes to analyze design develop implement and evaluate (ADDIE) instructional materials and programs. Lead the collaboration on content design and delivery with SMEs project managers and others as requested or required to produce sound instructional materials in accordance with solid instructional principles current research business objectives and learning objectives. Demonstrate proficiency in creating learning objectives and activities geared for diverse learners.

Prioritize multiple concurrent projects and initiatives through the full instructional design process. This covers endtoend research curation of process variances gap analysis establishment of curriculum and enrollments within system integration testing and launch preparation. You will work with business stakeholders as well as subject matter experts to drive deep insights and go beyond compilation to determine customer content preferences structure and taxonomy needs to enable content usage and effective knowledge transfer. You will regularly identify discuss and bring forward issues or ideas to stakeholders to ensure programmatic success while serving as hub for process changes and its effect to training and the learner. Identifying needed learning pathways and developing the required training content in varying modalities.







Key job responsibilities
Collaborate with subject matter experts stakeholders and business teams to identify goals and outcomes for learning experiences.
Design and develop performancefocused training content.
Develop learning tools performance support mechanisms practice activities scenariobased learning online tutorials and other materials to meet identified needs.
Design and develop knowledge and performance assessments to ensure learner understanding.
Design and develop online learning experiences that align with learning outcomes apply evidencebased learning principles and inform learner progress and success in online learning environments.
Pursue a deep understanding of learner roles to ensure that learning solutions meet needs.
Maintain knowledge of new developments in learning science learning design and learning technologies.
Perform quality checks (alpha/beta testing) to ensure learning experience standards are met.
Perform field research and be very handson; work directly with technical development teams process owners and stakeholders to perform baseline on current content formats and processes.
Conduct editorial reviews of training content and consult with subject matter experts on accuracy and direction.
Use project management skills to define and meet project milestones communicate issues and risks in a timely manner and manage customer expectations.
Travel may be required up to 2550

2 years of program or project management experience
Bachelors degree or equivalent
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
Experience in requirement gathering and ability to write clear and detailed requirement document
2 years as a learning designer a in a corporate environment
2 years using learning management systems for adult learners in a corporate environment
2 years proven experience in implementing innovative learning designs and development solutions within a fastpaced global environment
2 years experience measuring program impact against predefined success metrics
2 years experience designing and tracking KPIs to reflect ROI on projects.
2 years experience using learning management and development systems and software such as Knet and Articulate360
2 years of Microsoft Office products and applications experience
2 years of experience in learning & development talent management or related field in a corporate environment that includes deep diagnostic and customized design efforts

Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.