Sr WW Partner Specialist SA Connect Amazon Connect - AWSI

Are you a customerobsessed builder with a passion for helping customers achieve their full potential Do you have the business savvy Contact Center background and sales skills necessary to help position AWS as the cloud provider of choice for customers Do you love building new strategic and datadriven businesses Join the Worldwide Specialist Organization (WWSO) Connect team as a GTM Specialist Solutions Architect!

The Worldwide Specialist Organization (WWSO) is part of AWS Sales Marketing and Global Services (SMGS) which is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. We work backwards from our customers most complex and business critical problems to build and execute gotomarket plans that turn AWS ideas into multibilliondollar businesses. WWSO teams include business development specialist and technical solutions architecture. As part of WWSO youll provide expertise across the entire life cycle of an AWS customer initiative from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big delivering exceptional results for our customers and working across AWS as #OneTeam.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.

Key job responsibilities
Represent the voice of the customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases.

Provide advanced technical knowledge to your aligned GTM teams to unblock our customers largest and most critical business challenges.

Along with your extended team own the technical bar for specialist technical artifacts and standards.

Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events campaigns and customer engagements.

Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and publicspeaking events such as AWS Summit AWS re: Invent etc.

Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.


About the team
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

8 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
3 years of design implementation or consulting in applications and infrastructures experience
Design/implementation/consulting experience of distributed applications
Contact center design and architecture.

History of successful technical consulting and/or architecture engagements with largescale customers or enterprises.
Experience migrating or transforming legacy customer solutions to the cloud.
Familiarity with common enterprise services and working knowledge of software development tools and methodologies
Strong written and verbal communication skills with a high degree of comfort speaking with executives IT Management and developers.
Experience working within software development or Internetrelated industries.
AWS Solution Architecture certification or relevant cloud expertise.
Computer Science /relevant degree and/or experience highly desired.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit https://www.aboutamazon/workplace/employeebenefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.