CCTV Operator
CCTV Operator
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Job Alert
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£ 24985 - 24985
1 Vacancy
Job Description
The role...
Are you looking for a role where you really can make a difference and help people
You do not need experience what we ask is that you have a passion to learn with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator.
At Securitas youll be joining a global company with a successful team to protect a variety of clients across the globe. Youll be working with some of the biggest clients in the world such as banks retailers corporate offices and big brands and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.
We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems covering security fire CCTV environmental alarms.
Location:Wavendon Milton Keynes MK17 8LX
Shifts:12 Hours on a 4day rolling period. 4 Days On 4 Days Off)
We operate 24/7 365 days a year. Day Shift: 6AM to 6PM Evening Shift: 6PM to 6AM
What you will do
- Effectively process alarm activations across a variety of platforms in accordance with customerdefined specifications ensuring a duty of care to all staff.
- Manage mobile alarm call outs and provide solutions in a timely manner.
- Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
- Answer all calls promptly with a high level of customer service giving assistance to internal and external customers including liaising with third parties and contractors as required.
- Ensure that all systems/databases are updated in a timely and accurate manner.
- Provide client reports.
What you will need
- Excellent customer service skills Able to communicate at all levels.
- Willingness to learn.
- Ability to work as part of a team.
- Attention to detail.
- Work under periods of pressure.
- Excellent interpersonal and communication skills able to listen to give clear and concise instructions.
- Decisionmaking capability.
- Computer literate proficient in MS Office ability to adapt quickly to new systems.
- Professional in appearance and attitude.
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
- Embody and uphold the Securitas Core Values of Integrity Vigilance and Helpfulness.
- A flexible approach to working hours including the requirement for covering of holidays and sickness.
Employment Type
Full-Time
