Senior Hardware Solutions Specialist
Senior Hardware Solutions Specialist
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Position Description
Tenna is searching for a skilled and solutionsoriented Senior Hardware Solutions Specialist to join our team. In this role youll act as a subject matter expert in hardware systems and device configurations delivering handson technical support throughout the customer lifecycle. Youll work directly with customers to diagnose and resolve hardware and software issues while collaborating with internal teams and liaising with hardware vendors to manage field escalations and root cause analysis (RMA/RCA). Youll also support product testing as part of new hardware development and launches. If you enjoy solving complex technical challenges driving customer success and contributing to continuous product improvementthis role is for you.
Why Tenna
At Tenna we believe the best is right in front of all of us and that each day holds more potential than the one before. We believe every new discovery can lead to something better than we thought possible. When we boil it down the top five qualities that define the Tenna Team are qualityobsessed gritty continuous learners collaborative problem solvers and just plain awesome. Sound like you Join usas we empower our customers to control their mixed assets anytime anywhere on one comprehensive platform. Apply now!
Responsibilities:
- Serves as a technical liaison bridging the gap between internal teams including but not limited to Sales Customer Support Implementation and Customer Success
- Provides handson technical support to customers including onsite troubleshooting and issue resolution
- Troubleshoots escalated customer issues and manages prioritized activities. Records effective notes in tickets and provides solutions to problems increasing customer satisfaction
- Able to represent the company as a subject matter expert in hardware application and device configurations
- Liaison with hardware vendors to support field escalations and obtain root cause analysis (RMA and RCA)
- Support product testing as part of New Product Development and launch process
- Utilize existing systems in conjunction with field conditions to offer practical insights into hardware best practices and troubleshooting processes
- Takes ownership of client engagement and satisfaction ensuring timely resolution of client issues
- Proactively reviews accounts for tracker issues and engages with the customer and Account Manager to resolve them
- Collaborate with the Customer Success Team to address hardware concerns of highrisk clients and rebuild relationships
- Actively seeks opportunities to innovate and improve existing processes and tools
- Identifies patterns and trends from observed data to report potential issues achieve business goals and solve issues
- Looks for opportunities to streamline and improve processes and tools discussing proposed changes with Management
- Participates in training sessions to eliminate knowledge gaps and educate the team to maintain bestinclass support
- Flexibly travels on short notice and weekends up to 30 of the time per current projects and customer needs
- Triages escalated issues that cannot be solved in realtime by support following Tennas process
- Adheres to proper safety protocols and standards
Job Requirements
- Bachelors degree strongly preferred or equivalent
- 5 years of experience in a Hardware Engineer role
- 3 years experience in customerfacing roles such as Field Application Engineer Product Management or Technical Sales/Technical Customer Service roles
- Strong understanding of diagnostic tools and methodologies for troubleshooting hardware and software issues
- Demonstrated experience in providing handson technical support and issue resolution
- Proficiency in Atlassian tools such as JIRA and Confluence
- Demonstrated experience acting as a technical liaison between internal teams such as Sales Customer Support Implementation and Customer Success
- Excellent verbal and written communication skills with the ability to document and communicate technical concepts effectively to nontechnical stakeholders
- Proven track record of successful customer engagement and satisfaction focusing on timely issue resolution
- Demonstrated desire to work collaboratively with internal and external stakeholders
- Excellent independent problemsolving skills
- Ability to identify patterns and trends from observed data
- Actively seeks opportunities to innovate and improve existing processes and tools
- Proactive attitude and ability to take ownership of tasks and projects
Benefits Perks & Additional Information:
- Fulltime opportunity
- Location: Onsite in Langhorne PA
- Travel is required 30
- Competitive compensation packages are offered
- Opportunities for growth and personal development within a highly dynamic team
- Robust lowcost benefit packages offered
- Benefit coverage begins on the first date of employment
- Paid Time Off and Volunteer Time Off offered
- 401k match. Dependent Care offered
- Employee referral bonuses
As an Equal Opportunity Employer Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation authenticity and excellence across all parts of our company and are committed to providing employees with a work environment free of discrimination and harassment.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
