Guest Experience Expert - London Marriott Hotel County Hall
Guest Experience Expert - London Marriott Hotel County Hall
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Job Description
POSITION SUMMARY
Explore our very big world.
We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel County Hall.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At Marriott...Be you.
The impact youll make.
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.
Perks you deserve.
Youll be supported in and out of the workplace through:
- Discounts on hotel rooms gift shop items food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Teamspirited colleagues
What youll do
- Process guest checkins assigning rooms and activating room keys.
- Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns.
- Answer respond to and process all guest calls messages questions or concerns.
- Give guests information and directions regarding property and local areas of interest.
- Process checkouts and resolving any disputed charges.
- Process payments and room charges as well as cashing guests personal and travellers cheques
- Confirm reservations and cancellations running daily reports on the number of arrivals and departures.
What were looking for
- A warm peopleoriented demeanor
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility problemsolving skills and multitasking ability
- The ability to stand sit or walk for extended periods of time across a work shift.
London Marriott Hotel County Hall
Embrace history and luxury at London Marriott Hotel County Hall located in bustling South Bank steps away from Westminster Bridge. Occupying Londons former City Hall our hotel embodies the citys storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillrays Steakhouse & Bar has won awards and is famous for its extensive selection of 100 gins. Work in Londons most photographed destination!
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
