Global Operations Associate Ocean Gateway Operations

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The opportunity:

The role of the Global Operations Associate is a critical part of making Flexports mission to make global trade easy for everyone a reality. To achieve this the Global Operations Team is at the heart of delighting our customers managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customers supply chains and identifies opportunities to improve fidelity in planning responsiveness and overall .

As a Global Operations Associate you are an expert in executing the endtoend movement of shipments within a regional network.

On a daytoday basis you will coordinate the supply chain operations with ocean activities within your region.

This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. Lastly this role will work very closely with peers and supervisors to problem solve.

You will:

• Be the front line in ensuring the highest standard of Flexport quality: shipments move ontime and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.
• Your team will:
• Seamlessly coordinate daytoday logistics operations with internal and external partners such as steamship lines air carriers intermodal and drayage vendors customs trade lane management warehousing and trucking
• Execute the endtoend movement of freight shipments within a regional network (both imports and exports) including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

You should have:

• 2 YOE in Operations / Freight Forwarding
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problemsolving capabilities
• A compliance first attitude to keep our regulators happy and enthusiastic about
  Flexport since we operate in a heavily regulated industry.

What else:

• You will work in a beautiful office in the city center of Manchester with a modern office equipment and a first class connection to the public transport system of Manchester
• You will work in a fast growing and changing environment with a high motivated team which is always open to hear your ideas
• We invest in your personal and professional development by offering you internal and external trainings
• During regular team events you can have a lot of fun with your teammates and connect with them besides of your working day
• An opportunity to contribute to one of the fastestgrowing companies where youll have the chance to create a global impact while being a part of a thriving multinational environment
• Lunches: Claim back up to GBP 15 per day for lunch allowance on office days
• 25 working days as vacation days based on full time employment in addition to the usual bank holidays in England and Wales.
• Health insurance: Flexport offers employees in UK private medical insurance including a dental care
• Group Life Insurance
• Hybrid work arrangements offer you the flexibility of working from home with the collaboration of inoffice days
• Equity program: every team member becomes a shareholder aligning our success with yours. As a private company in a multitrillion dollar industry you have a direct stake in our collective growth and success.
• Pension plan: Flexport offers employees in the UK a workplace pension plan
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employersponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy childbirth and to bond with your new child