Junior Collections Assistant

Job title: Junior Collections Assistant

Reporting to: Senior Collections Analyst BTA

Location: Cape Town

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANYS EE TARGETS

WHAT WE DO

Lula is an innovative and humanfocused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better faster and more simply so they can spend more time doing what they love.

If youre looking for a new place to call home that believes in the potential of the broader SME landscape in South Africa and a place where youll work with awesome people then Lulas the place for you!

Were making business banking fast human Lula!

OUR VALUES

• Collaborative were a clan and work together as a team always towards a common goal
• Committed were accountable and follow through no matter the challenge
• Curious we look for better ways to do things and make a positive difference
• Connected we stay close to learn from and look to understand each other and our customers
• Compassionate we go out of our way to care about our colleagues our customers and our community

OVERALL PURPOSE

Join our dynamic fintech company on an exciting journey in the world of credit. Lula is a fastgrowing organization with a mission to support South African SMEs. This is a role driven by rapid growth within our business. It will form part of the wider Credit team with a core focus on collecting overdue client payments and at the same time continuing to enhance our strong client relationships.

As a Collections Assistant at Lula your role will involve:

• Issuing Letters of Demand: Work closely with the Collections Analysts to issue outstanding letters of demands. Track and follow up on any responses or actions from clients regarding the demand.
• Listing Notifications: Issue notices to clients to inform them of potential further actions due to overdue accounts. Ensure timely and accurate communication to prevent escalation of issues.
• Issuing Adverse Listing Notices:: Create and send Adverse Listing notices to clients or businesses who fail to resolve outstanding debts. Maintain thorough records of all notices issued.
• Ticket Management (Zendesk): Allocate unassigned tickets on Zendesk to appropriate collection analysts for further followup.
• Tracing Individuals and Businesses: Conduct research and tracing activities to locate and gather additional information about businesses or individuals with overdue accounts.
• Administrative Support: Assist with various administrative tasks to help alleviate pressure on the collection analysts allowing them to focus on their core responsibilities related to collections.

THE COMPETENCIES WERE AFTER

As a Collections Assistant you should possess the following competencies:

• Organisational Skills: Maintain a high level of organisation and attention to detail in your work.
• Adaptability : Ability to effectively adjust to new conditions embrace change and maintain productivity in dynamic environments.
• Resilience: Show resilience in the face of challenges and adapt to evolving situations.
• Team Player: Embrace a funloving teamplayer mindset always ready to support your colleagues and go the extra mile for the team and Lula.
• Startup Mentality: Understand that were all in this together and be eager to roll up your sleeves and actively contribute to our mission.
• ProblemSolving: Exhibit exceptional problemsolving skills with the ability to think outside the box and make quick decisions.

THE SKILLS AND EXPERIENCE WERE LOOKING FOR

• Matric certificate or equivalent
• Excellent communications skills both telephone and written
• Strong numerical ability
• Ability to cope in an everchanging environment with lots of moving parts
• Strong communication and people skills