Systems Analyst- AVAYA Genesys
Systems Analyst- AVAYA Genesys
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Job Description
At CSG youre more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
What youll do
- You will report to Customer Care Director to contribute toward the design development maintenance and support of Genesys.
- You will document and review system designs and requirements documentation to ensure completeness
- You will support and resolve incidents logged by customers
- You will create and maintain training materials quick reference guides and system configuration documentation
- You will execute technical configuration and design efforts often applying creative solutions to solve customer needs
- You will facilitate and support unit and business acceptance testing
You should have
Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if were a match.
- Bachelors degree in Computer Science related field or equivalent experience.
- Proficiency in English in a business environment.
- 35 years of experience as a Systems Analyst.
- Experience in AVAYA or Genesys System/Application support.
- Experience in incident management.
- Enterprise Application Integration & backend data connectivity applications experience.
- Scope large efforts conduct meetings and write technically oriented documents.
- Understand accounting and finance terminology and practices
- Experience in Power BI is a plus.
- Experience in scripting languages such as Python Shell scripting will be a plus.
Our Guiding Principles
Impact
Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity
Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits (Feel free to adjust this by regional benefits!
- Work from Home inoffice or hybrid
- Employee Belonging Groups
- Insurance
- Paid Vacation Volunteer and Holiday Time Off
- And so much more!
View More Benefits you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us ator email us at . CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here
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Location(s):
India RemoteRequired Experience:
IC
Employment Type
Full-Time
