Business Services Manager

We are recruiting for the role ofBusiness ServicesManager in our team(s) covering 8 East regionareas inNottingham Derby Lincoln Leicester Peterborough Norwich Chelmsford andStevenage.

We trust and empower colleagues to work in a hybrid way providing the resources equipment and support so that individually and collectively we can be the voice of children and young people when the family court makes critical decisions about their futures.

This role can be based in any of our 8 East regionareas inNottingham Derby Lincoln Leicester Peterborough Norwich Chelmsford or Stevenage.

We are a diverse inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues as well as excellent benefits all of which we hope encourages you to join us.

Let us tell you a bit more about the role

As aBusiness Services Manageryou will report to the Operational Business Manager this post will work in partnership with Business Services Team Leaders national Business Managers and local Operational Managers to manage and develop effective and consistent Business Service processes which enable the local delivery of services to children and families and are responsive to requests from the Courts.

Should your application be successful you will contribute to the effective and efficient management and progression of cases managing a team that provides administrative support to the local Family Court Advisers and Service Managers.

Your team is responsible for:

• Monitoring case progression
• Receiving referrals from the Court or Cafcass Intake Team
• Creating / updating / closing cases within our case management system
• Corresponding with service users
• Identify any missing information and followup as required
• Receiving and dealing with telephone enquiries
• Meeting and greeting visitors including service users

You will:

• Be responsible for ensuring all Human Resource issues are managed within the team including but not exclusively Performance Learning Reviews recruitment performance and Health and Wellbeing.
• Directly manage Team Leaders andSenior Business Service Officers who in turn manage teams of Business Service Officers.
• Will manage all Business Services Standard Operating Procedures in the East region and within this the quality and quantity of Business Service work via Quality Assurance processes and Key Performance Indicators.
• Will contribute to the management of the estate and budget within the area and will contribute to the development of the national Business Managers team and projects that are commissioned to that team.
• Will be managed by the Operational Business Manager but will work locally alongside all other Operational Managers and play an integral part in local Service Area Meetings.

Next steps / timelines

If and when you are ready to apply our application process is straightforward and quick to complete. You dont need to complete your application in a single visit you can start it and come back and amend your responses / update your CV just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards although dates are subject to change.

Last date for applications:

Sunday 13th April 2025

Panel Interview:

W.C. 21st & 28th April 2025

We understand that starting a new role is a big decision and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on ourCafcass Careerspage.

If you wish to speak with the hiring managerfor more specific information you can contact Jo Sheppard at or for any recruitment queries you can contact Narinder Kaur at

Whilst we will always try and respond a.s.a.p. we wouldnt want you to miss the closing date before we are able to. If this is the case we recommend you apply and as part of your application you can ask questions and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally in anticipation of your application being successful you might want to read about theoffer and preemployment checksprocess. As part of your application you can highlight any concerns or questions about the preemployment checks and we encourage all applicants to do so safe in the knowledge such information will not be shared with individuals involved in the selection process.

We look forward to hearing from you.

Please be advised successful applicants will be subject to a range of preengagement checks including a Disclosure and Barring Service check (DBS). In accordance with theDBS code of practiceand our own policy should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing theCafcass DBS policy.

We are Cafcass the Children and Family Court Advisory and Support Service and we represent children in family court cases in England.

Independently advising the family courts about what is safe for children and in their best interests we speak up for overchildren every year when the family court makes critical decisions about their futures ensuring their needs wishes and feelings are heard.

Watch our video to find out we dont just listen to childrens voices but we can be their voice.