Customer Support Representative US Process - Mumbai
Customer Support Representative US Process - Mumbai
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Job Description
POSITION AVAILABLE: Customer Support Representative US Process.
Position Summary: The role responds to or triages incoming queries that reach BAREs general information website email and phone number. They research issues as necessary and provide solutions. Working closely with the Finance Marketing Business Development and Operations departments they offer excellent customer service and resolutions to our external stakeholders Independent Contractors and the general public.
Key Essential Duties:
Troubleshooting
- Handle Independent Contractors (Evaluators) account issues/inquiries (e.g. reactivations deactivations duplicate accounts password resets name changes etc. and address with them any noncompliance or citation issues.
- Support Evaluators profile creation TIN verification and payment method management and manage and void payments in coordination with BARE Internationals internal Finance Team.
- Resolve file upload issues oversee performance ratings and investigate/respond to concerns/questions Evaluators are experiencing within the Mystery Shopper Provider Association (MSPA) Apollo PRISM or Research Metrics (RMX).
- Work with the internal Finance team and relevant external payment portal service team(s) to identify issues Evaluators are experiencing related to the portals; send appropriate instructions as needed.
Responding to External Inquiries
- Manage various BARE US email inboxes including Info and Payment Inquiries. Manage voicemails left on the general BARE US phone number.
- Respond to third party concerns and questions; investigate and resolve if possible or route to Marketing Business Development Finance or Operations departments as needed
- Respond to Evaluators inquiries regarding payment status or general payment information related to all payment platforms (e.g. PRISM Tipalti and RMX)
- Respond to Evaluators requests for tax documents (i.e. Form 1099NEC)Assist evaluators with completing assignments; identify and forward relevant information to appropriate internal BARE employee(s).
Essential Qualifications:
- Excellent professional written and verbal communication skills.
- Demonstrated experience in providing exemplary customer service.
- Ability to prioritize organize and maintain urgency with competing tasks in a fastpaced environment while maintaining strong attntion to detail and highquality results.
- Proficient in the Microsoft Office suite.
- History of problemsolving adaptability and finding creative solutions using available resources.
- Some understanding of financial acumen preferred.
- Customer Experience Research/Mystery Shop Industry experience preferred.
Associated Knowledge/Skills/Abilities Required:
Education HSC / Graduate with 23 years experience in customer support or Fresher with excellent communication can also apply.
Reports to:Finance Manager US
Location: Remote / Hybrid.
Working hours 3 pm 12 am
Industry: Market Research / Advertising / KPO/ BPO
CTC offered: 3 LPA 3.60 LPA.
If you find the above skill sets match your experience please send your updated CV to
BARE Associates specializes in customer research (mystery shopping) brand standard evaluations audits and inspections for clients globally. We are seeking educated resourceful and passionate associates to join our team. We welcome dedicated independent thinkers with multilingual capabilities and excellent problemsolving skills.
Our Company Focus is to remain the worlds leading provider of mystery customer research programs with 100 client satisfaction
Mission & Vision:
We are a global customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact on the improvement of their customer experience. Its vision is to inspire excellence.
Values:
Passion
Respect for diversity
Open communication
Operational Excellence
Integrity
Innovation
Ownership
BARE International recognizes the value of diversity the intrinsic need for inclusion and the current barriers to true equity. Should you desire a reasonable medium to submit your interest in this role please get in touch with us (Helengale or Shruti) at .All protected classes and those with differing abilities are especially encouraged to apply.
BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you with opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers in North America. Details about the Data handling at BARE can be obtained at BAREs. For questions or requests to revoke this consent you can any time contact us onourData Privacy Form
Required Experience:
Unclear Seniority
Employment Type
Full-Time
