Product Support Specialist Loans Customer Service
Product Support Specialist Loans Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a Flex First role allowing you to work remotely while maintaining strong team collaboration. You must be able to attend our Makati office for inperson onboarding training and monthly team days.
What Youll Do
- Assist brokers and customers with Aussie White Label products providing expert support on loan servicing and product inquiries.
- Handle repayment changes statements internet banking support broker escalations settlements and more.
- Provide firstcall resolution across multiple channels phone email and messaging platforms.
- Ensure compliance with policies industry regulations and internal procedures.
- Collaborate with internal teams to improve processes and enhance customer experiences.
Qualifications :
- 1 year minimum customer service experience ideally in a call centre finance banking or mortgage industry.
- Strong verbal and written communication skills in English.
- Comfortable with both inbound and outbound calls.
- Willing to work on early day shift schedule (AU time)
- Ability to handle objections resolve complaints and provide clear professional support.
- Techsavvy experience with CRM systems and Microsoft Office (Excel Outlook Word).
- A selfmotivated team player who thrives in a fastpaced highvolume environment.
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Were committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending for good.
Whats in store for you at Lendi
- Remuneration: 27000 PHP Package increased to 30000 PHP upon successful completion of 3 months training*
- Partially Flexfirst (required to go to our Makati office at least 1x a month).
- Health Insurance (HMO) for you & 1 free dependent.
- Health & wellbeing programs.
- Generous amount of leaves (total of 25leaves 20Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs).
- Extra allowances will be given for WFH setup such as internet subsidy.
- Life insurance effective on Day 1.
- Access to training and opportunities for career progression/promotion.
- Fun & exciting monthly social clubs at the moment done virtually.
- Government mandated benefits are provided SSS Philhealth & Pagibig.
How to Flexifirst:
You must have a stable fixed internet connection (minimum 25mbps). An ample working space with office table and chair is also required. Lendi will provide you with your equipment such as a laptop extra monitor mouse keyboard headset & laptop riser.
Were committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits. Ultimately this creates a melting pot of creativity.
#Lendigroup
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
