Area Leader

The Area Leader is responsible for overseeing and managing the efficient collection of waste recycling and compost services across 20 to 40 multifamily communities. This role includes supervising a team of 15 to 40 parttime Service Valets ensuring service quality and leveraging technology to drive operational efficiency. The ideal candidate will have experience in team leadership performance management and using data insights to make informed decisions.

Hourly Pay Range: $21.00$22.50

Schedule: 6:00 PM 12:30 AM core hours plus two additional flex hours and a 30minute unpaid meal break to complete an 8hour shift. Schedule may vary based on business and operational needs.

Work Environment: 70 fieldbased managing and optimizing operations; 30 remote administrative work.

Company Vehicle Provided

Key Responsibilities

Operations & Service Management

• Oversee daily waste recycling and compost collection to ensure timely and highquality service across assigned communities.
• Regularly visit properties to assess service performance conduct container audits identify safety concerns and take corrective action as needed.
• Utilize the iValet dashboard to monitor realtime performance metrics analyze trends and implement datadriven improvements.
• Review and assess key operational data including arrival/departure times tracking logs observations and lastcall photographs.
• Manage and resolve resident and community concerns ensuring timely response and documentation in Salesforce.
• Ensure uninterrupted service by securing alternative coverage for Service Valet absences and stepping in when necessary.
• Ensure Service Valets have the necessary tools equipment and site access to perform service.
• Collect necessary supplies including PPE containers and brochures from the warehouse and support container distribution while assisting with additional tasks to ensure client satisfaction.

Team Leadership & Staff Supervision

• Provide handson leadership coaching and performance feedback to Service Valets to maintain service excellence.
• Train and enforce company policies safety protocols and best practices to ensure compliance and high performance.
• Foster a culture of accountability where Service Valets uphold company standards removing trash when possible and leaving educational tags when guidelines arent followed.
• Create and manage team schedules with clear timely communication ensuring coverage and operational efficiency.
• Approve and oversee timecard submissions verifying accuracy and compliance with budgeted hours.
• Conduct regular safety checks to ensure proper PPE usage and adherence to workplace safety standards.
• Promote an environment of open communication and support ensuring Service Valets feel valued and engaged.
• Lead regular team meetings to discuss updates address concerns and provide ongoing training.

Administrative & Additional Responsibilities

• Participate in team meetings (virtual and inperson) to stay informed on operational updates.
• Collaborate with the Operations Manager to monitor staffing costs and ensure budget compliance.
• Oversee fleet vehicle maintenance ensuring company trucks are serviced and meet safety standards.
• Assist with recruitment client relations and service recovery efforts as needed.
• Take on additional projects and responsibilities to support overall operational success.

Qualifications & Skills

• Supervisory experience requiredproven ability to lead and manage staff across multiple locations.
• Strong analytical skills with the ability to interpret data and identify operational trends.
• Ability to prioritize problemsolve and adapt to changing conditions in a fastpaced environment.
• Proficient in Microsoft Office Suite (Outlook for email/calendar Excel for reporting).
• Strong verbal and written communication skills with the ability to engage and motivate teams.
• High school diploma or GED required.

Physical Requirements & Special Conditions

• Ability to lift and carry up to 50 lbs walk long distances (including stairs) and work in outdoor conditions.
• Must have a valid drivers license and operate a company vehicle in compliance with local laws and company policy.
• Must be comfortable working in varying weather conditions and exposure to disagreeable odors.

Comprehensive Benefits for FullTime Associates:

• Health Benefits: Medical dental and vision coverage for you and your family including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
• Financial Security: 401k Savings Plan with company match comprehensive insurance options including disability life AD&D and business travel.
• Paid Time Off: Up to 15 days of PTO per year. Plus take advantage of 10 paid holidays one floating holiday and one dedicated volunteer day to make an impact!
• Professional Development: Tuition reimbursement up to $5250 per year and access to our online education center.
• Additional Benefits: Referral bonuses pet insurance associate assistance programs relief fund discount programs rewards recognition and free access to Torch Fitness virtual programs.

The final compensation will be determined based on various factors including the candidates location level of experience and skill set. As such it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Are you a current Valet Living employee If so click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit employ train compensate and promote without regard to race religion creed color national origin age gender sexual orientation gender identity marital status disability veteran status or any other basis protected by applicable federal state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.

Please note this is a dedicated email box designed exclusively to assist applicants with accommodation requests in relation to Valet Livings recruiting process. Inquiries about the status of applications will not receive a response from this email box. We will make accommodations during the recruitment process in accordance with applicable law.