Automotive Service Booker Warranty Administrator
Automotive Service Booker Warranty Administrator
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Job Description
AUTOMOTIVE SERVICE BOOKER
ABOUT RBM OF ATLANTA
RBM of Atlanta is a privately owned and family operated MercedesBenz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded Best of the Best from MercedesBenz Georgias only 7 time winner. We are also recognized as a J.D Power Diamond Dealer of Excellence and the first MercedesBenz dealer to be honored for 5 consecutive years! We have the largest service center and the largest parts inventory in the state of Georgia. We are deeply established in the southeast and have been Atlantas MercedesBenz Connection since 1964. RBM of Atlanta has a diverse DrugFree workforce and is an Equal Opportunity Employer.
Benefits:
- Competitive hourly wage $25$29 per hour
- Paid holidays sick time and vacations
- Great work/life balance with a 5day work week
- Dealership is closed on Sundays so you can spend time with your family and friends.
- Get paid EVERY Friday by direct deposit.
- Paid training and certification
- Certified MercedesBenz Technical Trainer on staff
- Flexibility to train associates familiar with other brands including: BMW Lexus Infiniti Acura Cadillac Honda Toyota Ford GM Chrysler Nissan etc.
- Many career paths in both service and sales available
- Competitive insurance and retirement benefits available
- Medical coverage and dental insurance
- Company contribution to Health Savings Account for eligible HDHP participants
- Longterm and short term disability insurance
- $25000 companypaid life insurance for fulltime employees (additional coverage available)
- 401(k) retirement plan with company match
- Employee discounts for parts service and vehicle purchases
- Onsite parking
ESSENTIAL JOB RESPONSIBILITIES:
The ideal candidate should have documented experience working as a MercedesBenz automotive booker or warranty administrator with knowledge of automotive: parts diagnostic procedures repair procedures and general vehicle knowledge.
- Ensure repair orders are accurate and complete according to MercedesBenz and dealership standards.
- Verify flagged technician labor and comments.
- Ensure corresponding parts labor and applicable charges are billed correctly.
- Verify appropriate documentation is included.
- Monitor comebacks and KPI/Warranty Key Performance Indicators.
- Provide timely and accurate reports and administrative assistance as needed.
- Proactively communicate potential issues with management and other departments via text email and/or phone in order to support our goal of providing the best possible customer experience.
- Maintain a professional attitude appearance and work space.
- Complete required MercedesBenz and dealership training.
- Abide by company policy departmental best practices/procedures and perform other duties as assigned.
Requirements and Qualifications:
- Prior to being employed applicants for employment must participate in RBMs normal screening process which includes: completing a full employment application; satisfactory criminal credit and driving records checks (where applicable); inperson interviews and other inquiries.
- High school diploma or the equivalent.
- Authorized to work in the USA for any employer.
- Previous experience in a similar role with similar responsibilities is required.
- MercedesBenz experience and CDK knowledge is preferred.
- Basic communication and problem solving skills; Basic mathematical skills using American units of measure.
- Physical activities include: remain stationary for long periods of time operating office equipment and repetitive motion.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $22.00$29.00 per hour
Job Type: Full Time
Schedule: Day Shift
Required Experience:
Unclear Seniority
Employment Type
Full-Time
