Job Description

Who We Are

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and expertly.

Business Overview

The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

Reporting to the CRM Support Team Manager the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada.

This includes support of existing CRM and Marketing tools evaluation and development of new solutions based on specific business requirements and rotating oncall support for SalesForce and Marketo applications.The candidate will play a pivotal role in connecting disparate systems to the Salesforce platform with a core focus on backend solutions including Apex and APIs. While the emphasis is on Salesforce and system integrations any experience with Marketo especially concerning smart campaigns webhooks and administration will be considered a strong plus.

Key Accountabilities

• Architect develop and maintain system integrations with Salesforce using a variety of APIs

• Write and optimize backend code primarily in Apex to extend Salesforce functionalities

• Develop and configure event management tool(Marketo)

• Collaborate with stakeholders to ensure integration solutions are scalable and meet business requirements

• Provide technical support for integrated systems troubleshooting issues and ensuring smooth data flow

• Support Marketorelated initiatives especially concerning smart campaigns webhooks and administration

• Complete required unittesting and cooperate with other IS and business teams to ensure timely efficient and errorsfree implementation

• Participate in planning and of CRM and Events Management tools upgrades and migrations

• Proactively promote enhancements to departmental processes technical and business solutions

Skills Knowledge and Experience

2 years of experience with Salesforce platform emphasizing backend solutions (Apex and APIs) as well as system integration

• Familiarity with data governance and security best practices.

• Experience developing in Java experience with Web Services Development

• Solid experience with the full life cycle of software development

• Strong leadership skills

• Detail oriented with strong analytical skills

• Customer service oriented

• Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users

• Selfstarter with strong teamwork culture

• General understanding of the financial services sector

Nice to Have

• Handson experience with Marketo especially concerning smart campaigns webhooks and administration

• Experience with Salesforce Service Cloud development

• Experience with Salesforce Financial Cloud development

• Development experience with REST Web Services

• Development experience in Mutual Funds industry

Education

• University degree preferably in Computer Science or equivalent work experience

• Salesforce Certification Salesforce Certified Platform Developer I or II preferred

Some of the ways well help you feel valued and supported as part of our team

• Flexible working arrangements 100 remote hybrid and in office options

• Competitive total compensation including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day with 100 employerpaid premiums that include up to $5000 annually for mental health services and therapy

• Parental leave topup to 100 of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs including an active network of Employee Resource Groups

• Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation

• We care a lot about fostering a compassionate peoplecentric culture and are proud to have been named one of Canadas Top 100 employers for the last five years

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team