Senior Executive corporate Travel Consultant
Senior Executive corporate Travel Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path Start your journey.
Our Specialized Travel Consultants work in a hightouch service environment to book travel and accommodation for some of our top clients at Amex GBT. Youll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If youre curious collaborative and enjoy working in an environment that prioritizes quality of interactions over quantity of calls this may be the perfect role for you!
What Youll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations
- Use various Global Distribution Systems (GDSs) including Amadeus . Training will be provided
- Communicate effectively with customers over the telephone messaging (chat) email and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their companys travel policy
- Work individually and as a team to meet business and accountspecific goals which may include customer satisfaction call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What Were Looking For
- Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car air and hotel
- Passion for excellence in client service including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel leisure travel or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift however please be flexible and prepared to work afternoon shifts and weekends.
Location
Manchester United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with global tuition assistance access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Diversity Equity and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
This role is for Egencia LLC (Egencia or the Company) a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
Senior IC
Employment Type
Full-Time
