Information Technology - IT Service Specialist
Information Technology - IT Service Specialist
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Job Description
THE TEAM
The mission of the Technology Service Excellence Department is to ensure bestinclass service at all levels and enable acquisition of technology assets.
THE OPPORTUNITY
Aritzia is growing and our Service Excellence team is growing with it. This is a unique opportunity to be part of the team the first response to all IT incidents and requests across stores offices and distribution centers. As the IT Service Specialist you will support the team in the development and delivery of technology support protocols ensuring teams across the organization have the tools to resolve all inquiries effectively and efficiently while setting the vision for selfservice capabilities. With the skills you gain in this role the opportunities are endless from a rewarding career in Technology to continued growth and development with Aritzia.
THE ROLE
As the IT Service Specialist you will:
- Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
- Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
- Triage and fulfill all technology related requests within defined SLAs
- Coordinate the response to major IT incidents in collaboration with crossfunctional teams to minimize impact on end users and business operations
- Support with identifying underlying issues to prevent recurring incidents
- Support on a primary shift throughout the week: Monday Friday or Thursday Monday
THE QUALIFICATIONS
The IT Service Specialist has:
- Proven skills certifications education and/or experience
- A commitment to learn and apply Aritzias Values and Business and People Leadership principles
THE COMPENSATION
The typical hiring range for this position is $20 $40 per hour. The final agreed upon wage may vary based on factors such as jobrelated knowledge skills and experience.
We are always looking for top talent. If your qualifications differ from those listed above the scope of work and final agreed upon wage may be adjusted to reflect your individual qualifications.
Aritzias Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our payforperformance philosophy. With comprehensive benefits aspirational workspaces and elevated employee perks and experiences we provide it all.
THE PERKS
Some of the industryleading benefits you will receive working at Aritzia:
- Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.
- AOK Commissary & Cafe Everyday Luxury dining exclusive to Aritzia. Our inhouse bistro and cafe is a private oasis where employees can enjoy curated subsidized Everyday Luxury dining.
- The SET Our inoffice fitness studio and gym with stateoftheart equipment customcreated classes and optional personal training. Open 7 days a week it works out well.
- Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.
- Aspirational Workplace Our offices are specially designed to be spaces of creativity productivity and inspiration. Theyre also dog friendly. Woof.
- Amenities Additional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.
- The Extras We also offer a multitude of other perks like drycleaning hotel and restaurant discounts selfcare promos and onsite medical care.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
