Technical Support ConsultantReq 1742
Technical Support ConsultantReq 1742
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Job Description
Altera a member of the N. Harris Computer Corporation family delivers health IT solutions that support caregivers around the world. These include the Sunrise Paragon Altera TouchWorks Altera Opal STAR HealthQuest and dbMotion solutions. At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Are you looking for a job where you can make an impact every day in someone elses life Do you get a thrill when solving complex problems As a Support Consultant at Altera Health your work makes a difference to patients and the hospital staff treating them. You will be responsible for handling and diagnosing applicationissues working directly with hospital IT staff partnering with Altera developers and thirdparty vendors to ensure hospital staff are troubleshooting patient health issues and not software issues.
Job Summary:
The primary responsibilities include and not limited to:
- Provide software application support to hospital IT staff via remote administration technologies.
- Interact with International customers to help troubleshoot and resolve highly complex software problems.
- Trackanddocumentinboundrequestsandensurepropercase documentation following standard operating procedures and meeting SLAs.
- Educate clients on application functionality.
- Explain software errors and convey feedback to product development staff.
- Position will require participation in afterhours and oncall support on weekends.
- Ability to work independently in a challenging environment.
Location: Pune
A successful candidate would possess the following qualities:
- Strong desire and determination to resolve complex issues.You want to know in detail why an application is doing what it is doing.
- Solid analytical research and troubleshooting skills.Your solutions are evidence based not guesswork.
- Excellent communication skills. You must be able to clearly communicate to our Englishspeaking customer base. Strong verbal and written communication (in English) and interpersonal skills.
- Exposure to interaction with international clients.
- Understanding and recognizing the impact of the issues in relation to patient safety. If our software isnt working patients are impacted.
- Organized and attention to detail. The smallest character out of place can bring down a system.
- Selfdriven and a fastlearner for a fast paced environment. Our software suites are massive the databases expansive and when you start you will know little and need to learn quickly.
- 35 years of experience with a demonstrated competence in functional or technical troubleshooting.You must be curious and driven to solve problems.
- Bachelors Degree in Computer Science/IT or health care related field or equivalent experience.
- Hands on SQL skills should be able to write and read basic SQL Objects : queries stored procedure trigger etc.
- Basic understanding of Windows Server concepts Internet Information Services (IIS).
Good to Have:
- Exposure to HealthCare related applications (preferably Sunrise) HIT terminology patient care environments.
Working Arrangements:
- Flexible policy allowing employees to work from home and/or offices.
- Able and willing to work in 24*7 shifts afterhours oncall and/or holidays.
Travel requirements:
- May be required to travel to customer sites or conferences.
Company Overview:
At Altera Health our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180000 physicians 1500 hospitals and 10000 postacute organizations across the globe. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology we are supporting caregivers and helping patients meet and exceed their wellness goals. Together with our clients were driving a new era of healthcare. Altera Health offers a competitive total rewards package including holidays vacation and medical disability and life insurance.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at:
Required Experience:
Contract
Employment Type
Full Time
