Account Manager

A Hybrid working model

We have embraced a hybrid working model which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people . Please speak to the Talent Acquisition team to find out more information.

What does an Account Manager do at Hogarth

Our Account Managers are responsible for endtoend localisation project delivery. They are responsible for delivering projects on time on specification and on budget. They must demonstrate a good understanding of localisation and project management tools with excellent linguistic skills and bestpractice methodology. The Account Manager is the key point person for their projects. Account Managers relay information about timing scope budgets resources and changes to the project plan.

They have good problemsolving skills and a passion for Languages production marketing and advertising and a desire to learn.

Reportinglines andkey stakeholders:

This role reports to the Production Lead/Group Account Director

Requirements

• The key daytoday project management contact for clients
• Proven skills and understanding in print moving image digital localisation and adaptation across 30 languages.
• Proven roll out of TVC OOH and Creative Communication.
• Experience in managing projects with detailed copy B2B communication such as brochures pamphlets KV broadcast and media campaigns.
• Excellent client communication and Project management skills.
• Managing packaging and website projects
• Displays understanding of clients needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to their manager
• Accountable for ensuring all team members are aware of timelines and deliverables.
• Responsible for managing the client relationship with a focus on delivery and production strategy.
• Acts as the primary client contact for localisation project delivery structuring regular status and communications with clients defining scope and approach setting and managing expectations and deliverables and troubleshooting issues as they arise and if required escalating to their manager.
• Works with client brands and agencies to ensure a clear understanding of the production brief deliverables and timeline for each project and relays those details to other members of the team as necessary.

Collaboration

• Partners with Client Service Production and Finance to ensure a smooth process proper resource allocation and a superior end result.
• Demonstrates strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables.

Process

• Manages smalltomedium projects independently from initiation through to completion (briefing to billing)
• Works with crossfunctional teams in a fastpaced agency environment
• Takes responsibility for quality of transcreation and Languages services delivered to the client.
• Update glossaries and maintains Translation Memories to capture client feedback/preferences.
• Manages client objectives budget expectations deliverables and timelines and communicating changes/directions to team members.
• Keeps projects on track through clear task lists timing schedules risk register trackers servers status and contact reports.
• Participates actively and can knowledgeably articulate status internally or during client interactions.
• Identifies improvements to existing workflow and processes.
• Identifies potential project risks and develops contingency plans and if needed escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead
• Liaises with clients/agencies/suppliers to obtain schedules briefs assets technical specifications.
• Ensures the highest quality is delivered to clients at all times.

Financials

• Owns project budget and tracking of all ongoing costs throughout project life cycle reconciles estimates to actuals on all projects and resolution of budget discrepancies between disciplines vendors and clients.
• Manages of POs financial reporting tracking billing against project budgets

REQUIREMENTS:

• Minimum 3 years working experience as an Account Manager
• Relevant tertiary qualification
• Client service experience
• Experience working with/for a production facility is an advantage.
• Experience working with/for an advertising agency is an advantage.
• Knowledge of technical elements of video i.e. formats delivery options uploads compression web platforms (YouTube etc) etc.
• Knowledge of the editing and postproduction process for video
• Experience of working on integrated campaigns (Print Digital and Video) essential
• High level of IT literacy including usage of spreadsheets
• Strong numeracy skills
• Prioritisation time management and attention to detail
• Resilience and ability to work under pressure.
• Fluent oral and written English essential other languages desirable.
• Strong interpersonal skills
• Highly organised detail oriented customer focused proactive and possess excellent communication skills with a clear understanding of international brand challenges.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.