Crisis Counselor - Fully Remote in Westminster CO

Benefits

• Comprehensive medical dental and life insurance plans
• 401(k) retirement plan with company match
• Shortterm and longterm disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package earning up to 4 weeks of vacation in your first year
• Companymatched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements

• Education Requirement:
  • Bachelors Degree from an accredited 4 year college or university.
• Experience Requirement:
  • Minimum of 1 year direct experience in Behavioral Health or Social Services

Location Requirement:

• Fully Remote in Colorado

Who We Are:

Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24/7. Recognized nationally Protocall has consistently received Top Workplace awards over the past five years establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers Certified Community Behavioral Health Clinics Managed Behavioral Healthcare Organizations college and university counseling centers and Employee Assistance Programs.

Headquartered in Portland Oregon Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fullyintegrated professionals in select states across the US and Canada.

Who You Are:

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis whether over the phone via text or through other methods of interaction providing support with empathy and professionalism. You thrive in highpressure highstakes environments remaining calm and focused while employing effective crisis intervention techniques. Your solutionfocused mindset problemsolving abilities and resilience enable you to navigate complex situations with patience and clarity.

You excel at multitasking seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology social work counseling or a related behavioral healthcare field is essential and experience in crisis support or similar roles is highly valued.

Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure HIPAAcompliant workspace with a locking door which is a nonnegotiable to ensure caller confidentiality and privacy. Additionally you embrace Protocalls fully remote work model ensuring you have a stable wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.

Primary Responsibilities:

• Maintain a secure HIPAAcompliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate thorough documentation.
• Provide resources information and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm professional and focused while multitasking in a fastpaced environment.
• This role is ideal for someone who is dedicated to making a positive impact capable of navigating highpressure situations and committed to providing unwavering support to individuals in need.

What You Can Expect as a New Employee:

As part of Protocalls 24/7/365 crisis call center you must demonstrate flexibility in your availability including a regular willingness to work holidays and weekends. This role begins with an intensive paid sixweek virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time you will develop your skills through various learning modalities including book learning group sessions roleplay and live calltaking.

This training is an opportunity to enhance your abilities fill knowledge gaps and fully prepare you for your role as a telephonic first responder delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.

Six Week Cohort Training Schedule: You will attend a regular Monday through Friday 8:00 AM to 4:30 PM PST cohort training program for six weeks.

Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocalls Scheduling Department during your PreHire/Onboarding process.

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race gender sexual orientation religion ethnicity national origin and all of the other fascinating characteristics that make us different