Program Manager - Digital Sales GTM
Program Manager - Digital Sales GTM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a strategic and resultsdriven Program Manager to join our Innovation & Digital Sales Technology team. This role will be instrumental in shaping and executing toppriority programs designed to transform and scale our Global Digital Sales organization through AI automation and modern sales practices. Youll work at the intersection of strategy and innovation leading complex programs that enhance productivity streamline operations and drive growth across our Business Development Digital Sales and Enterprise Sales teams. This is one of three Program Manager roles each owning and advancing a portfolio of initiatives that align with the broader sales transformation strategy contributing directly to ServiceNows ambition of becoming a $30B business. We are looking for a senior manager who is an eective influencer knowledgeable about the business and who can rapidly demonstrate impact and value to the organization. The ideal candidate will excel across all dimensions of strategy and operations including project management business analysis problemsolving crossfunctional team management executive communication consensus building and people development.
Key Responsibilities
Lead HighImpact Programs: Scope design and drive crossfunctional programs focused on improving demand planning and sales productivity and operational eciency through our people process and technology framework while leveraging data for ecient decisionmaking.
Drive : Create detailed project plans define milestones track dependencies and manage timelines across stakeholders to deliver measurable business outcomes.
Partner CrossFunctionally: Collaborate with Sales Marketing Operations Product Technology and Enablement teams to align on goals and ensure smooth program .
Interlock with Senior Leadership: Engage regularly with senior executives to align on strategic priorities provide program updates and gather feedback to guide decisionmaking and .
Operationalize Innovation: Take innovation concepts from pilot to scale by integrating new tools processes or analytics capabilities into the sales tech stack and workflows.
Measure & Optimize: Define and track KPIs to evaluate program success identify risks and continuously improve through datadriven insights and stakeholder feedback.
Enable Change Management: Support adoption and change management eorts including communication planning training coordination and stakeholder engagement.
Executive Communication: Build clear concise executive updates and dashboards to share program status impact and recommendations with senior leadership.
A Day in the Life
As a Program Manager your day might kick o with a sync alongside Business Development and Digital Sales leads to align on upcoming milestones for a new AIassisted prospecting workflow. Midmorning you might dive into analytics reviewing early adoption metrics and projects performance to finetune your program roadmap. Youll spend time collaborating with crossfunctional partners in Marketing Product and Technology to unblock dependencies align on resources or coordinate rollout plans. A portion of your day could be spent preparing executive updates summarizing insights and progress for senior leadership and participating in strategic reviews where you provide input on prioritization across transformation initiatives. Throughout the day youll drive momentum remove blockers and ensure teams focus on delivering measurable impact.
Qualifications :
Ideal Candidate Profile
Strategic thinker who can connect the dots between vision and value.
Comfortable managing ambiguity navigating complexity and operating in a fastpaced highgrowth environment.
Excels at managing multiple initiatives simultaneously with precision and accountability.
Demonstrated ability to work with crossfunctional teams and influence without authority.
Passionate about people and driving the adoption of AI automation and digital tools in a sales context.
Qualifications
8 years of experience in program management strategy sales operations or business transformation roles ideally in a tech or SaaS environment.
2 years of experience in a toptier management consulting firm followed by program management experience in the technology sector is preferred.
Direct experience managing programs in Business Development and Sales functions with a strong understanding of how these teams operate in modern gotomarket organizations.
Prior consulting experience or working in a PMO or strategic programs team is a strong plus.
Familiarity with sales technology platforms (CRM Outreach Enablement Tools etc. and AI powered solutions.
Experience with program management tools and software particularly Microsoft Suite (ExcelPowerPoint Project Teams etc..
Proven track record in managing crossfunctional programs from ideation through .
Strong analytical mindset; able to translate data into insights and recommendations.
Excellent communication and presentation skills with experience preparing content for senior leadership.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
