Onsite Support Engineer
Onsite Support Engineer
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Job Description
Our infrastructure specialists are responsible for designing and implementing backend services. They ensure reliability security and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization cloud services storage solutions cybersecurity and scripting and automation.
As a Support Engineer at Endava you will provide technical assistance addressing hardware and software issues network problems and ensuring systems operate smoothly. You will troubleshoot and resolve technical problems perform maintenance tasks and offer personalized IT support to enhance the clients overall operational efficiency.
Responsibilities:
- Help group IT support teams in maintaining Endava IT infrastructure
- Provide onsite and remote desktop support for employees using Endava IT assets and systems
- IT hardware asset management
- Update internal documentation and procedures
- Offer technical expertise for nontechnical staff
- Respond to high priority issues in a timely manner to assure business continuity
- Out of business hours oncall for high priority issues
- Maintain Access Control and CCTV systems
- Provide IT support for conferencing equipment collaboration rooms and printing services
Qualifications :
- Experience in Windows 10 and MacOS (installation operation and troubleshooting)
- Imaging and deploying Windows equipment using various tools including SCCM and Intune
- Hardware support: Various Windows and Apple devices
- Active Directory and Azure Active Directory knowledge
- Knowledge of networking concepts principles and troubleshooting skills
- Microsoft Office 365 administration knowledge
- Video conferencing (implementations and troubleshooting) printing support patch management asset management
- Data center equipment physical maintenance
- ITIL awareness
- Experience in using ITSM tools
- Excellent customer service and interpersonal skills
- Excellent English communication skills (verbal and written)
- Awareness of IT hardware and security audits
- Experience maintaining Access Control and CCTV systems
- Experience with PowerShell scripting (nice to have)
Additional Information :
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses valuebased recognition awards referral bonus;
- Career Development: Career coaching global career opportunities nonlinear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions passiton sessions workshops conferences;
- WorkLife Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
Our diversity makes us stronger it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us regardless of background identity or personal characteristics feels valued respected and free from discrimination. As an equal opportunity employer we welcome applications from all individuals and base hiring decisions on merit skills qualifications and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
