Technical Process Specialist
Technical Process Specialist
Posted on :
16-03-2025
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1 Vacancy
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Job Description
Role Technical Process Specialist
Technology IT Support
Location Sweden
Compensation negotiable
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your Role
Youprovide end user support onsite maintain hardware and fixes technical problems provide firsttime resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Technology IT Support
Location Sweden
Compensation negotiable
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your Role
Youprovide end user support onsite maintain hardware and fixes technical problems provide firsttime resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information analyze problems and resolve issues related to enduser computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices peripherals and installed software
- Performance Monitoring: Monitor and address performancerelated issues
- User Training and Advice: Provide advice training and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation manipulate data and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g. database administration network support) vendors and thirdparty support provider
- Prior experience in a customerfocused enduser support role is valuable. This could include roles likeHelp Desk TechnicianDesktop Support Specialist or similar positions
- Swedish & English language proficiency
- CustomerFocused Support: Experience in a customerfocused enduser support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution requests changes and problemsolving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsofts product offerings including highlevel capabilities and competitor products.
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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