Client Success Advisor
Client Success Advisor
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Job Description
About Us
Diligent is the global leader in modern governance providing SaaS solutions across governance risk compliance audit and ESG. Empowering more than 1 million users and 700000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions faster. No matter the challenge.
At Diligent you are an agent of positive change. You are joining a team of passionate smart creative people who not only want to help build thesoftware companyof the future but who want to make the world a more sustainable equitable and better place.Be a part of a global community on a mission to make a real impact.
Learn more atdiligent.
- Provide guidance and best practices on configuring customizing and optimizing the functionality of the GRC platform and modules to align with clients business processes and objectives.
- Conduct indepth assessments of clients GRC requirements objectives and challenges to recommend tailored solutions to address their business needs and goals.
- Collaborate with clients on internal roadmaps governance risk and compliance requirements to be implemented within Diligents platform.
- Ensure proper understanding and adoption of the platform solutions to identify atrisk clients and help increase usage of the software and modules.
- Partner closely with internal Product Customer Success Support and Sales teams to drive continuous improvement of the platform based on client use cases.
- Monitor industry trends regulatory developments and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.
- Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
- Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
- Minimum of 57 years of experience in a clientfacing role withing the legal audit risk or compliance industry.
- Understanding of GRC domain regulations industry standards as well as experience with software solutions and platforms.
- Excellent communication and interpersonal skills with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
- Strong analytical and problemsolving abilities with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
- Highly organized and detailoriented with the ability to manage multiple client engagements concurrently and prioritize tasks in a fastpaced environment.
- Willingness to travel to client sites.
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
- We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
- Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local laws.We also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your Rights.We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .
Required Experience:
Unclear Seniority
Employment Type
Advisor
