Junior Customer Success Manager mfd
Junior Customer Success Manager mfd
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Job Description
Why roadsurfer
TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies lots of fun and great team spirit as well as regular team events such as joint sports sessions pizza & beer evenings etc.
FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
JOB BIKE: Stay fit with our job bike offer
DISCOUNTS: Use our Corporate Benefits Platform the Travel Industry Card and Family & Friends Discounts
THE PLACE TO BE: Look forward to a beautiful bright office with everything your heart desires like table tennis and table football. You can also enjoy our weekly breakfast and lunch specials
OFFICE DOGS: Dogs in the office are welcome
The role your passion
Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers offering tailored guidance on our product offerings including rent abo myroadsurfer and spots
FirstLevelSupport: You professionally and effectively handle issues such as damage claims breakdowns and complaints ensuring prompt solutions
Booking Management: Your responsibilities include coordinating existing bookings and subscriptions whether its for updates changes or cancellations
Team Collaboration:You collaborate closely with other teams such as product development our international stations and the sales team to maximize service quality
What you need to surf the wave with us
It would be great if youve worked in customer service or support before but we also welcome career changers
Youre skilled in both German and English communication (knowing more languages is a bonus)
Youre good at dealing with complaints and can stay strong in tough situations
Knowing how to use Zendesk or a similar support system is a plus
Your cheerful attitude shines through even over the phone
You truly enjoy camping travel road trips and exploring faroff places
Work conditions
SALARY:Your salary depending on experience ranges betweenper month
WORKING HOURS:
We are available to our customers from Monday to Saturday from 09:00 to 18:00. Your leisure time is as important to us as it is to you! Therefore we place a high value on early shift planning attempt to accommodate individual requests and of course you can work from home as well
Willingness to work on weekends and holidays (with Sunday and holiday premiums)
PLACE TO BE: Remote work is an option but a presence in our Munich/Barcelona office for at least 23 days per week is wished for
Ready to surf
We look forward to receiving your application! For questions feel free to contact us anytime at.
ABOUT #ROADSURFER
We are more than Europes largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent abo and sales a platform where you can discover and book unique camping spots. But thats only the beginning. We are growing fast so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV start your adventure be happy. Come ride the wave with us!
Required Experience:
Manager
Employment Type
Full-Time
