Team Lead HR Solutions Center 22344

Pay Band:M

This position is required to be onsite at our Calgary Alberta Canada Loveland Colorado United States or Saskatoon Saskatchewan Canada corporate office.

Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purpose Feeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: safety inclusion integrity and results. When we say we care we mean it. Were creating an inclusive workplace where everyone feels safe has a sense of belonging trusts one another and acts with integrity.

Through the collective expertise of our nearly 26000 employees we operate a worldclass network of production distribution and ag retail facilities. We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

Reporting to the Senior Supervisor HR Solution Center the Team Lead is tasked with managing a significant volume of data transactions across North America. This role involves supervising a team of data entry specialists to guarantee that data input is both accurate and delivered on time. The Team Lead is responsible for providing training monitoring team performance identifying quality issues implementing process improvements and ensuring compliance with data entry standards. Additionally this role aims to cultivate a productive team atmosphere to deliver accurate and timely support in line with established service level agreements (SLAs) and key performance indicators (KPIs).

What you will do:

• Manage team schedules and attendance ensuring appropriate team coverage always to minimize impact to customers.
• Oversee train and mentor team members to help them achieve their personal and departmental objectives while maximizing overall performance.
• Communicate clearly and monitor data entry requirements and deadlines to the team.
• Carry out regular onetoone and team meetings to ensure effective teamwork and collaboration provide feedback and support.
• Address performance issues and coach team members to improve their performance.
• Conduct regular quality checks audits to identify and rectify errors.
• Support team members with complex data issues and coordinate with other departments to resolve datarelated issues.
• Implement corrective actions to address recurring data quality issues.
• Provide training and learnings on how to identify data gaps and how to resolve the issues.
• Analyze the trends of issues raised to identify gaps or recommend changes.
• Provide speedy and effective resolution to escalations and complex queries making appropriate decisions or with consultation as needed whilst managing customer expectations and working it through to closure.
• Regularly review all team processes to ensure a continued efficient operation and to help nurture forward continuous improvement activities utilizing technological solutions where able.
• Partner and build strong relationships with wider HR Payroll Finance and IT to seek feedback and input as required.
• Ensure a culture of compliance and consistency in relation to company Policy and Process and accountability and ownership for their own and their teams daytoday work.
• Provide support as required by HRSC and HR Leaders in relation to business projects/initiatives.
• Work collaboratively with Senior Supervisor HRSC on service improvement initiatives and improved employee experience.

What you will bring:

• A Bachelors Degree in Human Resources or Business or equivalent.
• 3 years experience in a Team Lead role or similar support role including prior experience of monitor/managing staff remotely.
• Knowledge and experience with US and Canadian (an asset) HR Operations HR Service Delivery Benefits Leave of Absence Payroll practices and policies.
• Proficiency in supporting multiple projects simultaneously with strong results orientation.
• Technology skills and expertise including Service Now or similar case management systems SuccessFactors SAP.
• Demonstrated strong customer service skills leadership ability and decisionmaking.
• Solutionoriented with demonstrated ability to collaborate and build strong relationships with key stakeholders peers and team members.
• Ability to identify and implement continuous improvement.
• Ability to be flexible in terms of working schedule and within an open modern office.
• Bilingual in English and Spanish is an asset.

Ready to make an impact with us Apply today!

The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be contacted. Applicants must meet minimum age requirements as permitted by law.

Our Recruitment Process: Application > Resume Review > Prescreen/Interview > Offer > PreEmployment Conditions > Welcome to Nutrien

To stay connected to us and for the latest job postings and news follow us on: LinkedIn Facebook Instagram and X.