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You will be updated with latest job alerts via emailKP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the worldâs leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully completed countless engagements across the United States. We represent clients in all industries and all sizes. Our mission is to provide exceptional client and candidate experiences in order to get the best possible results. On behalf of our client, we are excited to present the following confidential role. We look forward to hearing from you and discussing the opportunity!
The Role:
This is a critical role in ensuring the bankâs leadership is always kept connected and highly productive. In this role you will be the executivesâ recognized customer service and support guru who wields the expertise and support of the bankâs entire technology team. Youâll quickly build personal relationships with these bank leaders to understand their technology needs and engineer tailored user experiences to support their work routines. To do so, youâll also develop close connections with support partners in products, engineering, and networks to ensure seamless support. The nature of the role requires highly responsive on-site and remote support and may include some local travel to ensure the executives always stay connected. If youâd like to join this elite team of technicians, then please apply and letâs connect.
Some job duties may include:
Requirements
Required Skills & Abilities:
Desired Skills & Abilities:
Benefits
Required Skills & Abilities: 5-7 years of Desktop Support / Level-2 incident resolution experience with Windows OS, MS Office Suite, internet, GPO, printers, core applications, and networks as well as managed mobile devices. Ability to work on-site with flexible hours between 7am â 6pm ET and overtime/off-hours support as needed. Desired Skills & Abilities: Customer care skills in a client-facing technical support role. Large-scale call center support experience (1000+ users) including client escalation and problem management. Knowledge troubleshooting: iOS, Android, and Blackberry Conference room AV/Telepresence operations and troubleshooting Virtual meeting platforms such as Zoom, WebEx, and MS Teams Home networks (modems, wireless routers, hub/switches, VOIP) Mac OS Experience with Remedy, Maximo, or other ticketing systems. Solid written and verbal communication skills. Experience in the financial industry. Bachelorâs degree in technology related field.
Full Time
Software Development / Application Development (IT Software)