Multifunctional Co-worker

Job description

A day in your life with us:

• Manage and multi-task in all areas and functions in the shop from selling, planning, check-out, customer services, replenishment and barista & IFB services in an efficient, reliable, accurate and friendly way.
• Optimize the IKEA shopping experience to secure satisfied customers and increase sales.
• Maximize sales in my shop by using the knowledge of the product range, top sellers, local market, and customers.
• Actively approach customers, identify their needs by asking the right questions and advise them on the best solutions for their homes to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Actively offer all the services and solutions to the frequently asked questions and help in a better future shopping experience for our customers.
• Keep your shop clean, tidy, priced, and fully stocked, and ensure that the IKEA basic merchandising basics are always in place to give customers a positive shopping experience.
• Convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• Understand the shop action plans and taking ownership for your part in its delivery.
• Support & secure the implementation of planned commercial activities throughout the shop.
• Ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top- selling and prioritized products.
• Demonstrate the ability to analyze and adjust sales space capacities based on system parameters to secure high stock availability.
• Are familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.

Qualification

Who are you?

• Identifies with IKEA Values
• Business-minded and result-driven with a customer focus
• Self-driven with passion for customer service
• Positive attitude
• Confident in approaching and talking to people in a proactive manner
• Interest in people’s everyday life at home and home furnishing
• Enthusiastic and a great team player
• Open to change/highly flexible
• Ability to take personal initiatives
• Excellent attention to detail
• Excellent communication & social skills
• Fluent in English; Arabic is an added advantage
• Proficient Computer skills