Customer Enquiry Supervisor
Posted on :
30-11-2021
Employer Active
1 Vacancy
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Job Description
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
- Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
- Establish relationships with selective large customers and solicit feedback on Customer Service for improvement opportunities.
- In collaboration with the Customer service team, evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.
- Keeps up-to-date on the capabilities and advantages of DHL's services, products and network.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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