Microsoft 365 E3 Administrator

Microsoft 365 E3 Administrator will be responsible for Microsoft 365 E3 day to day Operations, providing End-user support and collaborating with the IT Manager to ensure operational security, Maintenance and Governance

Job Responsibilities

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Ensuring the operational health of the environment including security, availability, performance, and reliability

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Administration, support, and configuration of Office O365 for staff

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Administer and support an enterprise-level Microsoft Exchange infrastructure (0365)

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Troubleshoot Exchange related issues when alerted by monitoring software

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Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)

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Providing end-user support for Microsoft 365 E3

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New user setup and orientation including installing and configuring Microsoft 365 E3.

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Provide tier 1 support and troubleshooting

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Troubleshoot various Microsoft 365 E3 issues including connectivity and mobility

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Conduct routine monitoring and analysis to include Audit Log Reports evaluation, utilization reports, growth reports, and manage Microsoft 365 E3 tenant settings

Requirements

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Bachelor’s Degree in Information Technology or equivalent work experience

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Progressive experience in customer service environment

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Microsoft 365 E3 administration experience

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Experience with Azure AD and Exchange

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Microsoft 365 E3 SharePoint Administrator experience

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Microsoft certifications a plus

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Exceptional interpersonal, oral, and written communication skills

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Proficient knowledge of Windows operating systems