Back Office Support Team Leader

Job Description

Role responsibilities:

• Responsible for managing and supervising team of back-office support specialists of a payment provider
• Responsible for delivering high quality service, ensuring that the information provided to customers is accurate, valid and complete, delivered in a timely manner
• Hire, manage and train team members in a way that supports
• Responsible for the team’s results with focus on high customer satisfaction
• Responsible for assessment of the customers needs and positive experience

Job Requirements

• Experience in back-office support operations is a must, preferably in the area of payments
• Excellent understanding of the business and readiness to learn on a daily basis
• Excellent client’s relationship management and negotiation skills, combined with analytical mind and “can do” attitude
• Resilient and able to handle dynamic and ever-changing business environment
• Able to understand customer’s needs and search for win-win solutions
• Experience in a managerial or team-leading role and skills to manage, motivate and develop people with different background and skills
• Experience in multicultural environment combined with excellent communicational skills
• Self-driven and ambitious personality, focused on people and results at the same time