Information Technology Support Specialist
Posted on :
29-03-2024
Employer Active
1 Vacancy
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Job Description
• Prioritize, monitor, work and track incoming helpdesk tickets and phone calls.
• Ability to build and maintain end user relationships.
• Provide remote or onsite service to end-users on software- and hardware-related
problems.
• Perform first-level diagnosis for end-users issues using remote support software.
• Ability to open, track, and take ownership of service requests assigned by the Group IT
Manager as well as open and work locally generated service requests to resolution.
• Manage end-users communications and setting appropriate expectations.
• Prioritizing numerous issues of varying severity and effectively managing the resolution
of all issues within accepted service levels.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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